Team Leader

Location: Enniskillen

Salary: £37,000 per annum, rising to £42,100 with service

Contract: Permanent

Hours: 39 hours per week

Rota: Rotational shift pattern covering a 24-hour, 7-day service

Reports to: Assistant Manager

Make a difference. Lead with purpose. Support people to live their best lives.

Trinity Support & Care Services is committed to providing high-quality, safe and person-centred care and support to children and adults with intellectual disabilities, autism spectrum disorder and associated mental health needs.

We believe every person deserves the opportunity to live a fulfilling life, develop their independence, achieve their personal goals and participate meaningfully in their community.

We are seeking a motivated, compassionate and experienced Team Leader to join our Domiciliary Care & Support team in Fermanagh. This is an excellent opportunity for someone with strong leadership skills and a passion for delivering outstanding care to lead a team, support staff development and help ensure the highest standards of service delivery.

The Role:

As Team Leader, you will play a key role in the day-to-day running of the service, providing leadership and guidance to frontline staff while ensuring that individuals receive high-quality, individualised support.

Working closely with the Assistant Manager, you will coordinate daily activities, delegate responsibilities, support staff performance and promote a positive, inclusive environment where service users are treated with dignity, respect and compassion.

You will help individuals develop their skills, maintain their independence, build relationships and achieve their personal outcomes in line with their wishes, choices and individual support plans.

Key Responsibilities:

Person-Centred Care and Support

• Promote a person-centred approach that recognises each individual's rights, preferences, abilities and personal goals.
• Support individuals with their daily living activities, personal care, independence and community participation.
• Ensure support is delivered in line with individual care plans, organisational policies, relevant legislation and applicable quality standards.
• Work collaboratively with families, advocates and multidisciplinary professionals to support positive outcomes.
• Encourage individuals to make choices, develop life skills and participate actively in decisions about their lives.
• Act as key worker for designated individuals, where required.
• Coordinate appointments and liaise with relevant healthcare and multidisciplinary professionals.
• Respond professionally to concerns, complaints and incidents, ensuring these are reported and managed in accordance with organisational procedures.
• Contribute to service improvement initiatives and promote consistently high standards of care.

Leadership and Staff Management

• Lead, coordinate and support the frontline team during shifts, ensuring duties and responsibilities are clearly allocated.
• Provide guidance, supervision and support to staff to promote effective teamwork and high-quality service delivery.
• Ensure staff are informed of relevant updates, service requirements and individual support needs.
• Support the induction, training and development of new and existing team members.
• Contribute to staff recruitment, including shortlisting and interviewing, where required.
• Support performance management, appraisals, disciplinary matters and grievance procedures as directed by management.
• Promote a positive, professional and accountable working environment.
• Escalate staffing, operational or service delivery concerns to the Assistant Manager promptly.

Health, Safety and Compliance

• Ensure care and support are delivered in accordance with health and safety requirements, organisational policies and relevant legislation.
• Promote the safety, welfare and wellbeing of service users, staff and visitors.
• Ensure accidents, incidents and concerns are recorded accurately and reported promptly.
• Support staff in understanding emergency procedures and their responsibilities during incidents.
• Maintain confidentiality and ensure records are stored and managed appropriately.
• Promote safeguarding, dignity, respect and the rights of every individual.

Record Keeping and Financial Responsibilities

• Maintain accurate and up-to-date records, including daily reports, communication logs, care plans and other service documentation.
• Support individuals to manage their personal finances where appropriate, ensuring all transactions are recorded accurately and their money is safeguarded.
• Maintain accurate records of service-related expenditure where required.
• Ensure documentation is completed to the required standard and handled confidentially.

Professional Development

• Maintain up-to-date knowledge of developments in disability services, social care and associated mental health support.
• Participate in training, supervision and continuing professional development.
• Support staff learning and promote a culture of continuous improvement.
• Work collaboratively with management to maintain and improve the quality of the service.

Essential Requirements

To be considered for this role, applicants must demonstrate:

• A third-level qualification in Social Care, Social Work, Psychology, Social Policy or another relevant health or social care discipline.
• A minimum of two years' experience working in a relevant care or support setting, supporting individuals with intellectual disabilities, autism or associated mental health needs.
• At least two years' experience in a Team Leader role, with demonstrated experience of leading staff in a residential or comparable care environment.
• Experience of coordinating staff, delegating duties and maintaining high standards of service delivery.
• Experience of setting objectives and supporting individuals and teams to achieve positive outcomes.
• Strong communication, organisational and interpersonal skills.
• The ability to respond calmly and professionally to challenging situations.
• Competence in Microsoft Office, including Word, Excel and Outlook.
• A commitment to person-centred care, safeguarding, confidentiality and the rights of people with disabilities.

Driving and transport: Applicants must hold a full, current Republic of Ireland driving licence and have access to a car with appropriate business insurance for work purposes, or have access to an alternative means of transport that enables them to fulfil the duties of the role.

What We Are Looking For:

• Compassionate: Committed to supporting individuals with dignity, empathy and respect.
• A strong communicator: Able to build positive relationships with service users, colleagues, families and professionals.
• Organised and accountable: Capable of coordinating a busy service, maintaining accurate records and prioritising responsibilities.
• A team player: Able to motivate colleagues, encourage collaboration and lead by example.
• Proactive: Confident in identifying concerns, solving problems and supporting continuous improvement.
• Committed to development: Passionate about helping both service users and staff achieve their potential.

Why Join Trinity Support & Care Services?

• Permanent employment with a competitive salary of £37,000, rising to £42,100 with service.
• The opportunity to take on a meaningful leadership role within disability support services.
• The chance to make a positive difference to people's independence, wellbeing and quality of life.
• Opportunities to develop your leadership skills and contribute to staff development.
• The opportunity to work collaboratively with a dedicated team focused on delivering quality care.

How to Apply:

If you have the experience, leadership skills and passion to help us deliver outstanding person-centred support, we would love to hear from you.

Apply today to join Trinity Support & Care Services and help individuals live fulfilling, meaningful and more independent lives.

Please note that applicants may be required to participate in an interview and/or practical assessment as part of the recruitment process.

If Interested, please send your CV to HR@Trinityscs.ie