Hotels and Restaurants - Technical Product Lead - Dunstable

• Hotels and Restaurants - Technical Product Lead - Dunstable* *Job Title : *Technical Product Lead* Contract Type : *Permanen*t Location : *Whitbread Court | Hybrid Working *Salary : * £60-65,000 + Bonus and Benefits Are you an experienced Product Owner or Product Lead who enjoys turning strategy into action and delivering technology that makes a real difference to guests and operational teams? At Whitbread, we’re looking for a Technical Product Lead to join our Hotels & Restaurants Technology team.

You’ll take hands-on product ownership across technology supporting our hotel operations and guest journeys, with a particular focus on areas such as self-service kiosks, keys and access solutions, security and other operationally critical hotel technology. *What you'll be doing : * * Own and maintain prioritised product backlogs across assigned Hotels & Restaurants technology products. * Support the delivery and continuous improvement of technology including self-service kiosks, key and access solutions and associated security technologies. * Translate product strategy and roadmap objectives into clear epics, features, user stories and delivery priorities. * Act as the day-to-day product lead across Engineering, QA & Release, Service, Operations and Delivery & Change teams. * Lead product refinement, planning, acceptance and review activities throughout the delivery lifecycle. * Work with the Technical Product Manager to shape roadmap priorities, sequencing, dependencies and trade-offs. * Ensure access, security, resilience, service and operational requirements are considered from the outset when delivering guest and hotel technology. * Collaborate with other Product Leads and Tech Leads to manage dependencies between digital products, physical technology and wider hotel systems. * Partner with Operations and Business Change to ensure new technology is operationally ready, successfully rolled out and adopted by hotel teams. * Track product performance, adoption, usage and value following go-live and use insight to drive continuous improvement. * Manage product risks, issues and dependencies, escalating where appropriate. * Work with third-party technology suppliers and partners to ensure delivery meets agreed priorities and standards. *What you'll need : * * Experience working as a Product Lead, Product Owner, Business Analyst, Delivery Lead or similar within a technology or digital environment. * Experience working with kiosks, self-service technology, keys, physical / digital access solutions, security technology or similar customer-facing operational systems. * A good understanding of access control, security, authentication and the operational considerations associated with guest-facing technology. * Experience delivering technology into live, operationally critical environments, where reliability, resilience, security and usability are essential. * Strong experience managing and prioritising product backlogs and translating business outcomes into actionable delivery requirements. * Experience breaking roadmap objectives into epics, features, stories and acceptance criteria. * Experience working closely with Engineering, QA, Release, Service and Change teams. * Strong stakeholder management skills with the confidence to challenge, influence and align different teams and priorities. * The ability to balance customer value, operational impact, security, risk, cost and technical complexity when making product decisions. * Strong planning, organisational and problem-solving skills, with the ability to manage multiple priorities and dependencies. * A data-led approach, using product performance, adoption and user insight to inform decisions and improvements. *It would be great if you also have : * * Experience within hotels, hospitality, restaurants, retail, travel or another multi-site customer-facing environment. * Experience delivering kiosk, key / access, security or other technology that combines physical hardware with digital platforms and services. * Experience supporting large-scale technology transformation or multi-year product roadmaps. * Experience working across complex environments with multiple platforms, integrations and operational dependencies. * Experience working with third-party technology suppliers, hardware providers, partners or system integrators. *If you're a hands-on product professional who understands the challenges of delivering secure, reliable guest-facing technology into live operational environments, and you’re passionate about improving experiences through products such as kiosks, keys and access solutions, we'd love to hear from you.*