Careline Response Officer

Role: Careline Response Officer Location: Harrow Civic Hub, Forward Drive, HA3 8NT (with travel across the Borough) Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - Initially 3 months, with potential for extension Hours: 36 hours per week, including evenings, weekends and bank holidays as part of a 24-hour rota Work Style: On-site / Mobile working, with travel around the borough Rate: £17.26 per hour PAYE Pertemps Recruitment Partnership is seeking a dedicated and compassionate Careline Response Officer to join the Helpline Service at London Borough of Harrow. This is an essential front-line role providing emergency response and support to elderly and vulnerable residents across the borough, ensuring their safety and well-being out of hours. Please note: A valid UK driving licence, access to a car, business insurance and Enhanced DBS are required for this role. Key Responsibilities: Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable. Carry out planned "Daily Rounds" at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden. Attend emergency calls without delay, gaining access, summoning help, providing physical assistance where appropriate, contacting relatives, emergency servic...