Installation Co-ordinator (Full-time)

Job Summary

Key Purpose of Role:

An opportunity has arisen for the role of Installation Co-ordinator within our retail windows operations team. Working with the product, service and delivery team, the successful candidate will be responsible for scheduling the installation of retail windows, doors and roofline contracts; liaising with installers and dealing with queries in relation to installations and assisting the team in providing a quality service to our customers.

About The Role

The Person:

The person in this role will be customer focused and strive to provide a quality service to clients. Self-motivation, enthusiasm and excellent interpersonal skills are important; with the ability to communicate effectively via phone calls, emails and letters. The person must be highly organised with the capacity to plan installation schedules and prioritise effectively. The role requires accuracy and a high level of attention to detail.

Key responsibilities:

• Scheduling works for installation teams ensuring install targets and customer service needs are met
• Dealing with day to day install queries to ensure install values are maximised and disruption to work schedule is minimised
• Preparation of stores and installation teams contract paperwork
• Co-ordination with surveyor to highlight unusual requirements for scheduling and product delivery
• Co-ordination with Customer Service Team to ensure works scheduled efficiently
• Dealing with customer service issues / queries and effective complaint and issue resolution
• Implementing suggested improvements in Right First Time (RFT) completion rates
• Liaison between install teams and product, service delivery team to plan for and ensure installations are completed Right First Time.
• Record information from works return sheets (completion sheets) to provide analysis and improve RFT
• Maintain accurate and timely information/records on Customer Relationship Management system
• Ordering goods and materials in line with installation dates to complete contracts on-time
• Checking labour invoices for work carried out and regular van checks
• Adjustments to pricing system as required for install cost control and monitoring
• Providing assistance as required by colleagues and management to respond to queries relating to installation, service and maintenance activity
• Responsibility for complying with and in the management of Health & Safety
• Any other duties as reasonably required

Required Criteria

• Minimum of two years administration or customer service experience in a busy office environment.
• Previous experience of works scheduling and planning.
• Experience in workflow management or CRM software packages.
• Strong customer service background.
• Have a thorough working knowledge and experience of all Microsoft Office products.
• Full UK driving license

Desired Criteria

• Understanding of, or experience in, the construction industry and glazing.
• Ability to understand construction drawings and technical specification documents.
• Experience of Management Information Systems.
• A Health and Safety Qualification e.g. CSR Card.

Skills Needed

Planning & Scheduling, Reporting & Communication, IT skills, Attention to detail, Multi Tasking, Fault Reporting/Troubleshooting

About The Company

The company was first established as Turkington Windows, delivering quality products and services to numerous customers and clients since 1951. Throughout those years the Turkington brand has become known for its reputation across Northern Ireland as a leading window installer.

Turkington has also been shaping the built environment through our Construction Division since 1955, growing into a respected, multi-disciplined organisation within the construction as well as windows industry.

We deliver varied projects across a wide range of sectors including commercial, retail, education, residential, including both public and private sector work. Our portfolio includes major developments, refurbishment projects; building and maintainng a number of long-term partnerships along the way.

What makes us different is our commitment to combining traditional values with innovation and forward thinking. As our business continues to grow, we remain focused on investing in our people, supporting innovation, and creating opportunities for individuals to contribute to the delivery of superior and meaningful service.

Company Culture

We believe our people are at the heart of everything we do.

Our culture is built on teamwork, honesty, respect and collaboration, creating an environment where everyone is encouraged to share ideas, learn new skills and take pride in their work.

We are committed to maintaining a workplace that is safe, supportive and inclusive, where employees feel valued and empowered to succeed. Whether working on-site or within our support teams, we encourage open communication and continuous development at every level.

We also understand the importance of balancing hard work with wellbeing. We strive to create a positive atmosphere where people can build strong careers while feeling supported both professionally and personally.

Together, we are building more than projects — we are building lasting careers and strong communities.

Company Benefits

We are committed to recognising and rewarding the dedication of our employees with benefits that support both career progression and personal wellbeing.

Our benefits package may include:

• Competitive salaries

• Opportunities for training and professional development

• Supportive leadership and support from experienced industry professionals

• Pension contributions and employee wellbeing initiatives

• A strong focus on health, safety and work-life balance

• Team-focused events, recognition initiatives and community involvement opportunities

We are proud to provide an environment where people can develop their skills, grow their confidence and build a successful future with us.

Vacation, Paid time off, Free parking, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Work With Charities, Annual performance review, On the job learning, Bereavement leave, Long service awards

Salary

£30,000.00 - £32,000.00 per year