Property Experience Support Cover Team

Job Description

We are looking for a customer-focused professional who can take ownership of the safe and efficient operation of the client portfolio while providing seamless support across property services.

This role requires flexibility, excellent service delivery, and the ability to adapt to changing operational requirements while maintaining the highest standards of client, tenant and visitor experience.

Key Responsibilities

• Ensure all client, tenant and visitor requests are efficiently fulfilled and exceed expectations.
• Deliver a world-class property experience across concierge, helpdesk, front of house, security, events management, mail and logistics, supplier liaison and workplace support services where applicable.
• Manage daily workload effectively in line with operational needs, schedules and diaries.
• Promote and represent ISS Livv products and services, demonstrating service excellence through an integrated approach.
• Develop a strong understanding of the client property and provide support across a variety of property-related tasks.
• Raise maintenance jobs within the system and follow through to completion.
• Maintain responsibility for personal health and safety, and that of others, in line with legal and organisational requirements.
• Work collaboratively with Front of House and Security teams to deliver a seamless one-team service approach.

Professional and Personal Competencies/Qualifications

• Relevant corporate, hospitality, concierge or customer service experience.
• Experience using systems such as Microsoft Office.
• Front of House and Security/Concierge experience.
• Strong knowledge of Central London and surrounding areas.
• Highly flexible and able to adapt within a changing environment.
• Excellent communication and customer service skills.
• Strong time management skills with the ability to prioritise effectively.
• Creative mindset with the ability to identify service improvement opportunities.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.