Customer Service Advisor
About The Role
About the Role
Are you passionate about helping people and delivering excellent customer service?
Do you enjoy working in a fast-paced environment where every day brings something different?
We are looking for a friendly, motivated and customer-focused Customer Service Advisor to join our busy Contact Centre team. In this role, you will be one of the first points of contact for residents, customers and partners, helping them access a wide range of Council services and ensuring they receive a positive experience every time they get in touch.
No two days are the same. You'll manage enquiries through a variety of channels, provide accurate information, resolve issues wherever possible and ensure customers receive the support they need. Working as part of a supportive team, you'll play an important role in delivering high-quality services to our communities.
If you're organised, adaptable and enjoy making a difference through great customer service, we'd love to hear from you.
To be successful in this role, you'll have:
- A minimum of five qualifications equivalent to GCSE Grade C/4 or above (or NVQ Level 2 equivalent), including English and Maths.
- Strong IT and keyboard skills, with confidence using a range of software and systems, including Microsoft, Google and bespoke applications.
- Previous experience in a customer-focused environment, ideally within a busy contact centre ...