Deputy General Manager
About Us
Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
The Position
We are seeking an experienced and passionate hospitality professional to take on the role of Deputy General Manager, working closely alongside, and in the absence of, our Chief Executive.
The role will be influential in the day-to-day running of the Hotel & Spa, ensuring we consistently deliver exceptional guest experiences whilst maintaining and improving our Four Red Star standards. You will play a key role in maximising revenue, improving operational performance and supporting the Heads of Department across all areas of the business.
You will work closely with all our Heads of Department across the Hotel & Spa, in particular Food & Beverage, but also Front Office, Conference & Events, Leisure and Spa, as well as our Back of House teams. You will also take an active role in ensuring effective communication across the business, managing guest feedback and complaints, and maintaining the highest standards of presentation, service and compliance.
The role will also involve people leadership, supporting recruitment, retention, training and ...