People & Systems Co-ordinator

JOIN US

At RBH we believe our people are our biggest assets and
understand the value in putting them first. Our approach to diversity in the
workplace, health & wellbeing, sustainability and individuality sets us
apart from our competitors and is one of the reasons we are rated Top 30 Best
Places to Work in Hospitality! We are passionate about the industry and
always on the lookout for new talent to join us on our journey...

OUR HOTEL

Hotel Indigo and the Staybridge Suites, 187 keys in the 19th
century converted linen mills with a salute to its industrial heritage in every
area of the building. You will be joining these elite status hotels
strengthening the already exceptional team of individuals dedicated to
delivering excellent service and committed to remaining the best hotels in the
city.

OUR BENEFITS

You will have access to a benefits package we believe truly
works for our people

• Discounted
  hotel room rates for you and your friends & family


• An
  additional day's leave for your birthday


• Enhanced
  Maternity, adoption & shared parental leave


• Course
  Sponsorship


• 30%
  F&B discount at RBH hotels


• Refer
  a Friend scheme (earn £250 for each referral up to 5 referrals)


• Flexible
  working arrangements


• Wagestream
  - choose how and when you get paid


• Life
  Insurance


• Employee
  Assistance Programme


• Social
  and wellness events and activities all year round


• Free
  meals on duty saving you over £1000 per year

And much much more!

Job Purpose

Working closely with the General Manager and leadership
team, the role is responsible for coordinating people and culture activities
across the hotel, including employee engagement, recruitment, onboarding,
training, payroll administration, HR support and people systems management.

The role acts as a culture ambassador, driving colleague
engagement initiatives, team-building events, wellbeing activities and
recognition programmes that help create a positive employee experience. It also
ensures employee records, learning platforms, payroll information and hotel
systems are maintained accurately, compliantly and efficiently.

This is a varied, highly visible role requiring excellent
organisation, strong communication skills, attention to detail and a genuine
passion for people and hospitality.

Key Responsibilities

Culture, Engagement & Employee Experience

• Champion
  the hotel's culture, values and behaviours across all departments.


• Develop
  and deliver colleague engagement initiatives, recognition programmes,
  wellbeing activities and team events.


• Manage
  the hotel's engagement calendar, including celebrations, people days,
  charity and community initiatives.


• Support
  colleague forums, surveys and feedback activities, helping managers
  develop action plans.

Recruitment & Onboarding

• Coordinate
  recruitment activity across the hotel, working with hiring managers to
  attract and select talent.


• Manage
  job postings, candidate communication, interview scheduling and
  recruitment records.


• Coordinate
  pre-employment checks and new starter administration.


• Deliver
  a welcoming and effective onboarding experience, ensuring colleagues have
  the tools, training and support required to succeed.

HR Administration & Employee Support

• Provide
  first-line support for day-to-day HR and people administration queries.


• Maintain
  accurate employee records and confidential personnel files.


• Prepare
  employment documentation, including contracts, amendments and employee
  correspondence.


• Support
  managers with people processes including probation, absence management,
  performance, disciplinary and grievance administration.


• Produce
  people reports and maintain compliance with company policies and
  employment practices.

Training & Development

• Maintain
  training records and learning management systems.


• Monitor
  statutory, mandatory, brand and role-specific training completion.


• Support
  managers in identifying development needs and promoting learning
  opportunities.

People Systems & Compliance

• Maintain
  employee information across HR, recruitment, payroll, learning and hotel
  systems.


• Support
  colleagues and managers with system queries and troubleshooting.


• Carry
  out regular audits to ensure data accuracy and compliance.


• Support
  compliance with IHG standards, training requirements and people processes.

Payroll Administration

• Coordinate
  monthly payroll administration and submit payroll information within
  agreed deadlines.


• Process
  new starters, leavers, contractual changes, absences and payroll
  adjustments.


• Resolve
  payroll queries and liaise with payroll providers and support teams.


• Maintain
  accurate payroll records and strict confidentiality.

Skills, Knowledge & Experience

Essential

• Experience
  in HR, recruitment, training, employee engagement, administration or a
  similar coordination role.


• Strong
  organisational and administrative skills with excellent attention to
  detail.


• Passion
  for people, culture and creating a positive employee experience.


• Strong
  communication and relationship-building skills.


• Ability
  to manage multiple priorities and meet deadlines.


• Good
  IT skills and confidence using Microsoft Office and business systems.


• Ability
  to handle confidential information professionally and discreetly.

Desirable

• Experience
  within hospitality, hotels or another fast-paced operational environment.


• Payroll
  administration experience.


• Knowledge
  of UK employment law and HR best practice.
  
  

What We Are Looking For

We are looking for an enthusiastic and people-focused
individual who enjoys making a positive difference to workplace culture and
employee experience.

You will be approachable, proactive and highly organised,
with the ability to balance colleague engagement and culture initiatives
alongside recruitment, administration, payroll and compliance responsibilities.
Most importantly, you will be passionate about creating an environment where
colleagues feel valued, connected, supported and proud to work at the hotel.

Contract: 32 hours

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact
careers@rbhmanagement.com.