Housing Officer

Job Description

Housing Officer\n
Location: Solihull, West Midlands\n
Pay Rate: £26.60 per hour (Umbrella)\n
Contract: Temporary, initially 13 weeks\n
Start Date: ASAP\n
End Date: 29th January 2027\n
Hours: 37 hours per week, Monday to Friday\n
Working Arrangement: Hybrid, approximately 2 days per week in the office, with regular travel across the district.\n
About the Role\n
\nService Care Solutions are currently recruiting for an experienced Housing Officer to join a local authority housing service in Solihull.\n
\nThis is an excellent opportunity for a proactive and customer-focused housing professional to manage a varied caseload, support residents and help maintain safe, sustainable communities.\n
\nThe successful candidate will be responsible for delivering effective tenancy and neighbourhood management services, investigating anti-social behaviour and working collaboratively with internal teams and external agencies.\n
Key Responsibilities\n
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• Manage a designated housing patch, providing a proactive and customer-focused tenancy management service.
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• Investigate and manage anti-social behaviour (ASB) cases, gathering evidence and taking appropriate enforcement action.
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• Conduct tenancy audits, tenancy reviews, estate inspections and property visits.
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• Manage complex tenancy matters, including abandonments, tenancy fraud, succession, mutual exchanges and breaches of tenancy agreements.
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• Prepare legal notices, witness statements and supporting documentation for enforcement proceedings.
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• Identify safeguarding concerns and make appropriate referrals to relevant agencies.
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• Work closely with residents, support services, police and other partner organisations to sustain tenancies and resolve neighbourhood issues.
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• Maintain accurate case records, reports and correspondence in accordance with organisational procedures.
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• Provide advice and support to residents, ensuring appropriate signposting to relevant services.
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• Support the delivery of statutory housing services and make decisions in accordance with relevant housing and homelessness legislation where required.
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Candidate Requirements\n
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• Previous experience working as a Housing Officer or Housing Options Officer within a local authority or social housing environment.
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• Experience making statutory decisions in accordance with homelessness legislation.
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• Strong knowledge of housing legislation, tenancy management and residents' rights.
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• Experience managing anti-social behaviour, tenancy enforcement and complex housing cases.
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• Excellent communication, negotiation and conflict-resolution skills.
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• Ability to manage a demanding caseload, prioritise workloads and meet deadlines.
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• A hardworking, proactive individual who is quick to learn and willing to go the extra mile.
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• Willingness to attend the office approximately two days per week and undertake visits across the district.
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• Ability to travel across the district, with access to a car preferable.
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• Experience using Housing Jigsaw and Open Housing systems would be advantageous.
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Please note: This is not a fully remote position. Candidates must be able to attend the office and undertake regular visits across the district.\n
Benefits\n
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• Competitive hourly rate of £26.60 Umbrella.
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• Full-time working hours, 37 hours per week.
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• Hybrid working arrangements.
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• Opportunity to work within an established local authority housing service.
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• Initial 13-week contract with an end date of 29th January 2027.
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How to Apply\n
\nIf you are an experienced Housing Officer looking for your next temporary opportunity, we would love to hear from you.\n
\nPlease submit your CV to for further information.\n
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