Customer Experience Specialist - Durham

Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets.

Job description
* As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
* Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
* Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
* Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
* As a Customer Experience Specialist, you'll be responsible handling high volumes of calls throughout the day (150+ calls).

Skills we need
* Customer Focus: Committed to ...