Knowledge Solutions Specialist
The Opportunity:
Our expanding Knowledge & Expertise function empowers our legal teams with insights, skills and tools to deliver exceptional client services across the globe and we have a great opportunity for a Knowledge Solutions Specialist to join our team in London. In this role you will support the delivery and continuous improvement of our global knowledge services and solutions whilst working across regions, practices and teams to connect lawyers to trusted, curated and AI-ready knowledge, delivering insights to our lawyers where the work happens.
This role will combine hands on delivery with user support, content and information architecture expertise, process improvement, engagement and awareness including induction and training initiative and project coordination support .
We are interested in hearing from people who have:
- Previous experience working in knowledge management, content management, legal operations, legal technology or professional support ideally in a law firm, in house legal team or professional services environment
- Working knowledge of information architecture, taxonomy, metadata, search and content lifecycle principles
- Experience administering or supporting knowledge, document or content management systems such as SharePoint Online, Microsoft 365, iManage or similar platforms
- A user-centred and service-oriented approach with ability to translate user needs into practical improvements
- Strong verbal and written communication skills with ability to produce accessible guidance and explain systems and processes to different audiences
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