Procurement Manager

The Vacancy

FSCS are looking for an experienced Procurement Manager to lead and develop our Procurement function.

This is an opportunity to lead and shape Procurement end-to-end at FSCS, with broad organisational exposure and the chance to influence how the function develops through a period of change. You'll take ownership of procurement and supplier management across FSCS, shaping our commercial strategy, procurement approach and governance while ensuring we achieve value for money across our third-party expenditure. You'll work closely with senior leaders and Executive stakeholders and lead a team of Procurement Business Partners to deliver high-quality commercial advice and support across the organisation.

Key responsibilities include:

• Procurement strategy and governance: Lead the development and delivery of FSCS's procurement strategy, policies, frameworks and governance, ensuring they support organisational priorities and regulatory requirements.
• Strategic business partnering: Build strong relationships with Executive stakeholders, senior leaders and budget holders, providing expert commercial advice, challenge and guidance.
• Supplier management: Lead the development of our supplier and contract management approach, ensuring effective supplier performance, risk management and value delivery.
• Procurement delivery: Oversee strategic sourcing and tender activity, using market insight and commercial negotiation to deliver value for money and strong organisational outcomes.
• Continuous improvement: Identify opportunities to improve procurement processes and ways of working, including the effective use of technology, data, automation and AI.
• Team leadership: Lead, develop and inspire the Procurement Business Partner team, building capability and creating a high-performing, commercially focused function.

About You

We're looking for an experienced procurement leader who combines strong commercial expertise with the ability to build trusted relationships and influence at senior and Executive level.

Key areas of expertise and experience include:

• Significant experience leading a procurement function within a complex organisation.
• Strong experience developing procurement strategies, policies and governance frameworks.
• Experience leading complex sourcing, tendering and supplier selection activity.
• Detailed knowledge of public-sector procurement requirements, frameworks and relevant legislation.
• Strong commercial acumen with demonstrable experience delivering value-for-money opportunities.
• Experience managing strategic supplier relationships and associated commercial risks.
• Proven ability to influence and constructively challenge senior and Executive-level stakeholders.
• Strong leadership experience, with the ability to develop and motivate high-performing teams.
• Experience using technology, automation, data and AI-enabled capabilities to improve efficiency and effectiveness.

A professional procurement qualification such as CIPS would be advantageous but is not essential.

Successful candidates will also be able to demonstrate behaviours aligned to FSCS's Ways of Working: taking accountability, showing courage, working stronger together, embracing continuous learning and remaining focused on delivering results.

Why Join Us?

Join an organisation with a clear purpose: to support financial stability, giving customers confidence, continuity and compensation when financial services fail.

Here, you'll take real accountability for decisions that make a difference, working with courage and honesty to challenge and improve outcomes. You'll collaborate with talented colleagues to deliver the right solutions at the right time, continually learning as you go.

Together, we stay focused on what success looks like, being accessible, efficient and trusted, while delivering meaningful results that strengthen the UK financial system.

Our Offer

We have invested greatly in a flexible people offer that we're proud of and that supports and promotes diversity, inclusion and overall wellbeing.

Our hybrid policy supports a healthy work-life balance, allowing up to 60% working from home and 40% working from our brand-new office space between Aldgate and Liverpool Street.

Key benefits include:

• Employer pension contributions from 9%-15%, dependent on your contributions and length of service.
• Life assurance, income and critical illness protection.
• Private medical and dental insurance.
• EAP and Virtual GP.
• 26 days' annual leave plus bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle.
• Enhanced Maternity, Paternity and Adoption leave: 6 months' full pay.
• Additional discounts and options to earn rewards to spend at your choice of retailer.

We want our recruitment process to be accessible and inclusive. Please contact the FSCS People and Talent Team to talk through any reasonable adjustments we may be able to make for you during the recruitment process.

About Us

For over 20 years, FSCS has been the UK's financial safety net, protecting customers when authorised financial firms fail and helping them get back on track.

We are an independent, non-profit organisation set up by government, offering a free service where customers keep every penny of the compensation they are owed when they claim directly with us. FSCS is funded by the financial services industry through an annual levy paid by firms authorised by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA).

Through the 2008 banking crisis to the COVID-19 pandemic, FSCS has provided reassurance during the most challenging times, giving people confidence their money is safe. By maintaining trust in financial services, we help support financial stability and contribute to economic growth. Our people are at the heart of everything we do. Together, we've built a culture of empathy, resilience, and continuous improvement - always striving to do better and move faster in a complex financial landscape.

Join us and make a real difference.

Our Strategy

Build a scalable, cost-effective customer claims model

• We're evolving our claims model to scale and adapt as demand changes, simplifying processes and building resilience.
• We're enhancing the way we handle advice claims so we respond efficiently, delivering fast, fair and consistent decisions for customers staying ready for failures across deposits, insurance and funeral plans.
• Our enhanced claims model will help facilitate fast and fair decisions, a smoother experience and consistent outcomes for the customers we serve.

Embed a purpose performance culture

• Our sense of purpose, embedded across the organisation, gives us a solid foundation on which to build our new strategy. We will sharpen how we deliver for customers, combining purpose with the very highest standards of performance.
• We will define and embed a clear cultural framework that supports the delivery of our priorities, which will match our sense of purpose with the highest standards of delivery, supporting our people with the right tools and systems.
• We will reinforce the core processes that shape our culture in practice, including how we work with our strategic partners and how we manage costs, to support professional judgement and deliver better customer outcomes.

Be a responsible steward of the levy

• Our delivery of our statutory responsibilities is funded by a financial services levy. This levy not only funds the compensation we pay to customers of failed financial services firms, it also contributes to consumer confidence, in the UK's financial services industry.
• We take our responsibilities as a steward of the levy seriously. This means controlling our costs, thoughtfully managing risk, maximising our recoveries and ensuring consumer awareness of our work continues.
• We will keep working with industry, regulators and our international partners to share best practice, strengthen preparedness and build consumer awareness of our work.

Prevent

What we are aiming for
We shall collaborate with the regulators and industry to prevent future failure and to reduce future compensation costs.

Why this matters
FSCS compensation costs are rising fast - we project that compensation may rise from £405 million in 2017/18, mainly driven by escalating pensions claims. These costs put pressure on firms' finances and are passed on to consumers.

Our approach

• Commit to joint action with the regulators and industry to identify and address the root causes of mis-selling and other conduct issues which drive failure and compensation costs.
• Ensure consumers are alerted more quickly to vulnerabilities and risks as they emerge.
• Work with our partners to improve co-ordination across government, industry and regulators, ensuring insights and intelligence are generated and acted on.
• Feed back lessons learnt as a creditor and from recoveries activity, including working with the insolvency and insurance markets.
• Develop FSCS' own capability to provide actionable intelligence.