Reservationist (Fixed Term Contract)

Reservationist
Since 2006, Hawksmoor has been the UK’s home of
ethically sourced, grass-fed beef, cooked over charcoal and paired with
award-winning wines and cocktails. We’re proud to be a certified B Corp, one of
the most sustainable restaurant groups in the industry, and to have been
recognised as one of the Best Companies to work for year after year.

This is a Fixed Term position with immediate start through to 10th January 2027 with the possibility of extension based on business needs. As a Reservationist at
Hawksmoor, you’ll be right at the heart of the guest experience. This is
not a desk-based role. You’ll be welcoming guests, managing reservations and
waiting lists, coordinating seating and cloakroom, and supporting the floor
team to keep service running smoothly. You’ll be a key part of how we deliver
warm, generous hospitality from the very first hello.

What You’ll Do

• Welcome guests warmly and confidently on arrival
• Manage reservations, walk-ins and waiting lists
  during service
• Seat guests and manage the flow of the restaurant
  to support smooth service
• Oversee cloakroom and guest arrivals during busy
  periods
• Communicate clearly with managers, floor teams and
  the kitchen
• Support the floor team by helping set and reset
  tables and assist service when needed
• Handle guest enquiries in person, by phone and
  email with care and professionalism

Who You Are

• Naturally friendly, confident and great with people
• Comfortable working in a fast-paced, busy
  restaurant environment
• Organised, calm and able to think on your feet
• A reliable team player who enjoys being part of a
  close-knit team
• Previous hospitality or customer-facing experience
  is helpful but not essential, full training provided

Our Values
Welcome Everyone -
We create warm, inclusive spaces where people feel genuinely welcome.
Work Hard and Be Nice to People - We set high standards and treat
each other with kindness and respect.
Hit Hawksmoor Standards - We care deeply about quality and
consistency every day.
Keep Evolving - We stay curious, open to feedback and always
looking to improve.

Benefits

• Tronc paid for every hour you work, including
  holidays and breaks
• Free team meals on shift
• 50% off food at Hawksmoor for you and your loved
  ones
• Paid overtime on salaries
• Income protection and death in service cover
• Paid annual volunteer days
• Stream early wage access and financial wellbeing
  tools
• Referral bonuses from day one
• Exclusive savings on travel, shopping and
  experiences
• Restaurant welfare budget for snacks, drinks and
  support
• Full training and development with clear
  progression opportunities

We’re building a team that
reflects the richness and diversity of the communities we serve. At Hawksmoor,
we welcome everyone and believe in creating a workplace where individuality is
celebrated, kindness is key and high standards are met together. If this role
excites you but you don’t meet every requirement, please apply anyway. You
might be exactly who we’re looking for.