Customer Service Inspections Manager

Approach Personnel are recruiting on behalf of an ambitious, customer focused, 5 star housebuilder that put people and the planet at the heart of everything they do. We’re looking for a talented and enthusiastic individual Customer Inspections Manager to join there team. About The Role We are seeking an additional Customer Inspections Manager based at our clients Warrington office. This is a fixed term contract until July 2027. Aim of the role: Overseeing the management of remedial works in occupied properties, coordinating with contractors, customers, and the Customer Service Team. Ensuring compliance with KPIs, quality standards, customer service expectations, and budget constraints. Collaborating closely with the Regional Operations Director, as well as Sales and Site Teams, to uphold the Customer Journey. This is a remote role covering both active and completed New Homes sites across the North West of England. Responsibilities and Duties: * Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards. * Be responsible alongside the Directors for the final quality inspection of the property before it is handed over to the customer. * Instruct and liaise with Tilia Maintenance Technicians, Sub-Contractors and monitor the progress of remedial works to ensure completion with minimal disruption to our homeowners. * Monitoring and co...