At CareFlex, we believe in transforming lives through clinically led, evidence-based postural care. As a Specialist Seating Assessor (SSA), you will be at the forefront of this mission, conducting complex assessments, providing tailored solutions, and building strong relationships with healthcare professionals, carers, and clients all the while working in line with our Vision and Values.
You will also take ownership of developing your region, proactively identifying opportunities, driving sales growth, and contributing to our commercial strategy. This dual responsibility, balancing clinical integrity with business acumen, is what sets CareFlex SSAs apart.
KEY RESPONSIBILITIES & IMPACT OF POSITION: Clinical & Customer-Facing - Deliver high-quality, person-centred assessments in homes, hospitals, care homes, and community settings.
- Tailor seating solutions using the CareFlex product range to meet complex postural and pressure care needs.
- Provide training, demonstrations, and education sessions for healthcare professionals and carers.
- Conduct follow-up reviews and chair setup visits to ensure optimal outcomes and client satisfaction.
- Maintain thorough documentation and communicate effectively with internal and external stakeholders.
Business Development - Identify, target, and develop new referral pathways across the NHS, community loan stores, care homes, and private sector.
- Utilise CRM (HubSpot) to manage leads, log activity, and track pipeline opportunities.
- Follow up on all quotes to answer queries, guide purchasing decisions, and move toward sale closure.
- Leverage events, training days, and demonstrations to generate referrals and position CareFlex as the go-to clinical partner.
- Contribute to tender proposals, product feedback, and regional business planning.
- Analyse territory performance and proactively seek new business and partnership opportunities.
Collaboration & Strategy - Work closely with the Sales, Marketing, Customer Support, Clinical Services, Engineering and Operations teams.
- Attend and contribute to sales meetings, strategy days, and training sessions.
- Share market insights, competitor intelligence, and opportunities for innovation.
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KEY FACTORS FOR SUCCESS IN THE POSITION: Essential - Background in healthcare, rehabilitation, or medical devices (e.g. OT, Physio, Rehab Engineer, or specialist sales).
- Exceptional interpersonal and communication skills.
- Strong clinical understanding of postural management, pressure care, and seating solutions.
- Ability to manage time, territory, and workload independently.
- Commercial awareness with a drive to grow business and meet targets.
- Confident presenting to individuals and groups in clinical or training settings.
- Full UK driving licence.
Desirable - Experience within specialist seating or complex disability equipment.
- Understanding of NHS procurement or community equipment services.
- Familiarity with CRM systems and sales pipelines.
- Clinical qualifications or product training in postural care.
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