Community Support Worker

Job summary
Come and join ever-expanding, friendly, and supportive Neighbourhood Mental Health Team, who pride ourselves in providing outstanding recovery-focused mental health care to patients across the South and West Locality of Herefordshire. We will provide you with a comprehensive induction programme and the resources to develop and progress in a career with the NHS, along with flexibility and continued professional development opportunities whilst being able to access a wide range of wellbeing and support.

This is a full time post.

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

37.5 hours over 5 days a week Monday-Friday 09:00hrs to 17:00hrs. No weekends or Bank holidays

If you are passionate, self-motivated, and enthusiastic individual who is looking to become part of well-established, welcoming team to continue to provide excellent care to the population we serve and be part of future service development then we would have pleased to receive your application and look forward to hearing from you.

Main duties of the job

• Work as a key member and resource of the multidisciplinary (MDT) core team.
• Undertake and support service users accessing the care of the team for recovery-focused interventions, working closely within the MDT. Working with service users will mainly be in their homes or accessing the local community.
• Support registered professionals to deliver evidenced based interventions, managing a caseload of patients.
• Support and signpost to community-based services to improve social isolation and mental wellbeing.
• Attend weekly MDT meetings, participate in professionals meetings, refer and signpost to appropriate services dependent on patient need to improve overall recovery journey.
• Provide support and guidance to the carers of patients accessing the services.

Essential requirements

• Level 3 qualification (e.g., A-level, NVQ3) in Care or equivalent qualification or experience, or Level 2 qualification (e.g., GCSE, NVQ2) in Care or equivalent qualification or experience with expectation to undertake the relevant level 3 qualification on appointment.
• Expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Applicants should be able to work flexibly and with minimal supervision.
• Previous relevant experience working with the client group, one to one working and personal care tasks.
• Able to meet the travel requirements of the post.

Desirable requirements

• Working with adults/older adults with mental health problems.

Benefits

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Details
Closing date: 10 November 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year pro rata for part time
Contract: Permanent
Working pattern: Full-time
Reference number: 798-8394606
Job location: South and West NMHT, The Knoll, Gloucester Road, Ross on Wye, HR9 5NA, United Kingdom

Contact
For questions about the job, contact Carine Robinson, Team Manager, carine.robinson@nhs.net, 01989282910.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.