Content Designer
What
we're
looking for Mercator is
seeking
a dynamic, forward-thinking?Content Designer with excellent communication skills who can help Mercator in its continued transformation. You will be open-minded, happy to work on your own or as part of a team and want to learn
new technologies
and promote best practice. Content designers
are responsible for
writing the content that will help users. You will work with Interaction Designers, User Researchers, Developers. As a Content Designer you will
be responsible for
: Writing,
editing
and publishing
high quality
content that meets user needs and creates outstanding digital services that users prefer to use
Communicating credibly with a wide range of people inside and outside of Mercator
Making sure customer journeys are the best they can be
Managing relationships with subject matter experts to make sure content is
accurate
Being accountable for delivering content assets that are
accurate
,
timely
, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the department's style
Being accountable for choosing the best format for displaying information to the user - if we
don't
have one,
we'll
want you to suggest ideas or
identify
the gap
Monitoring the performance of content and tools and working with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback
Identifying
ways to improve the content and iteratively improving the product
Being at ease working in an agile environment with rapidly changing deadlines, workloads and goals and collaborating with others as part of an agile team
Skills/ experience You will need: Extensive experience of writing for the web, with proven ability of creating content that is accessible
and usable
Exceptional skills in convincing people that user needs and a usable approach is the only way to
present information
Proven experience in using metrics and user feedback to define/refine content
Proven experience of working within a web application development environment, proficient in writing markdown, picture
sourcing
and editing
Experience in choosing the best format for displaying information to the user
*Applicants must have the right to work in the UK and the ability to pass BPSS vetting
TPBN1_UKTJ