Night Auditor

WE'RE HIRING: NIGHT AUDITOR at lyf George
Square Glasgow

A night owl
with a head for numbers, a knack for problem-solving and a personality that
shines after dark? We might have just found our person!

While the
world winds down, lyf keeps welcoming stories, adventures and people from
around the globe. And we need someone brilliant to keep things ticking along
whole the rest of the crew catches some Zs.

We're on the
hunt for a Night Auditor to join the Front Office crew at lyf George Square
Glasgow, reporting to the Front Office Manager.

If you can
balance the books, keep your cool at 3am, give guest five--star welcome and
handle the unexpected without breaking a sweat, this could be your kind of lyf.

Coffee optional. Good vibe essential.

WELCOME TO THE NIGHT SHIFT

At lyf, we're
not your average hotel, and we're definitely not looking for your average team
member.

We're all
about community, connection and creating spaces where people feel at home. As
our Night Auditor, you'll be the friendly face keeping the property running
smoothly overnight- making sure the numbers add up, the guests feel looked
after and the morning team arrives to a beautifully organised handover.

You'll be
part number-cruncher, part guest-experience guru and part midnight
problem-solver.

As a Night
Auditor you will be:

The Welcome Master

• Be the friendly face
  of lyf for the late arrivals and early risers


• Handle check-ins,
  check-outs, reservations and guest requests with confidence and a smile


• Make every guest feel
  welcome, whether they arrive at 9pm or 5am

The Numbers Ninja

• Complete the nightly
  audit and make sure daily transactions, room charges and payments balance


• Reconcile revenue,
  review reports and investigate any discrepancies


• Ensure all systems and
  financial records are accurate, up to date and ready for the new day


• Prepare the daily
  reports that help the team understand how the property has performed

The Overnight Operations Pro

• Keep an eye on the
  property and make sure everything is safe, secure and running as it should


• Respond to guest
  queries, requests and complaints calmly and professionally


• Follow the hotel
  security, emergency and overnight operating procedures


• Keep the Front Office
  looking sharp, organised and ready for the next day's arrivals

The Handover Hero

• Leave clear, accurate
  handover notes so the day team knows exactly what's happened overnight


• Flag anything that
  needs attention and make sure outstanding guest requests don't disappear
  into the night


• Work closely with the
  wider team to keep the guest experience seamless from sunset to sunrise

The Unexpected-Moments

• Think on your feet
  when plans change


• Turn guest issues into
  positive experiences wherever possible


• Stay calm, confident
  and solution-focused when the unexpected makes an appearance

To be
successful in the role of Night Auditor you might be the perfect match if
you're:

• Detail-obsessed.
  You spot
  the little things, especially when it comes to figures, reports and
  payments


• A
  natural problem-solver. You don't panic when something doesn't add up - you
  investigate


• Guest-focused.
  You
  understand that great hospitality doesn't clock off at midnight


• Cool
  under pressure. You can juggle competing priorities while keeping your head


• Independent
  and reliable. You're comfortable taking responsibility and making sensible
  decisions overnight


• A
  brilliant communicator. You know how to deliver a clear handover and work as
  part of a wider team


• Tech-savvy.
  You're
  happy working with hotel management systems, payment systems and reporting
  tools

Working with
us provides the following benefits to you:

• Genuine career
  opportunities within a global hospitality company


• Valuable on the job
  training, along with access to our digital online learning platform and
  numerous other learning and development opportunities


• Employee Assistance
  Programme


• Refer a Friend
  bonus


• Employee Recognition
  Awards Ceremony and company team parties


• Once you pass your
  probation, a special staff rate when staying in our European
  properties


• Staff incentives when
  you and your team perform

About Us

lyf
(pronounced "life") is a brand of The Ascott Limited. We're all about
connecting like minds and creating communities. Through vibrant social spaces,
curated experiences and a crew that's anything but ordinary, we're redefining
the way people stay, work and play.

At The Ascott
Limited, we embrace diversity, equity and inclusion, welcoming applicants of
all backgrounds to create a supportive and thriving workplace where everyone
can contribute their unique perspectives.

Stay Your Way with your favourite Ascott brands and
discover Global Living with Unlimited Possibilities.

A trusted
hospitality company, Ascott’s presence extends across Asia Pacific, Central
Asia, Europe, the Middle East, Africa, and the USA. Its diversified
accommodation offerings span serviced residences, coliving properties, hotels
and independent senior living apartments. Ascott's award-winning hospitality
brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection,
The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and
Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members
enjoy exclusive privileges and offers at participating properties.

Trading as:
lyf George Square Glasgow, managed by The Ascott Limited

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