Lifestyle Bartender London Marriott Hotel Canary Wharf

Description

POSITION SUMMARY

Our jobs arent just about mixing drinks. Instead we want to build an experience that is memorable and unique.
Our bartenders have the basics down but are constantly on the look-out for new trends micro-local offerings
and guests evolving needs. They are not just a beverage enthusiast but also the host of the space. Their role
goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done.
Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build
relationships with others across the hotel and in the community to anticipate and deliver on our guests needs.
They should be passionate about the guest service experience but also have an eye for detail from the money
that moves through their hands to the information they provide to guests to the quality of their drinks.
No matter what position you are in there are a few things that are critical to success creating a safe
workplace following company policies and procedures protecting company assets maintaining confidentiality
and ensuring your uniform and personal appearance are professional. Bartenders will be on their feet and
moving around (stand sit or walk for an extended period of time) and taking a hands-on approach to their work
(move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance;
reach overhead and below the knees including bending twisting pulling and stooping). Doing all these things
well (and other reasonable job duties as requested) is critical for Bartenders to get it right for our guests and
our business each and every time.

KEY RESPONSIBILITIES

Guest Service & Experience
Welcome and acknowledge every guest in a warm professional and engaging manner.
Provide attentive personalised and knowledgeable beverage service.
Understand guest preferences and confidently recommend suitable cocktails spirits wines beers and non- alcoholic beverages.
Prepare and serve beverages consistently efficiently and to the required presentation standards.
Demonstrate excellent product knowledge and communicate beverage information confidently to guests.
Anticipate guest needs and respond positively and professionally to requests questions and concerns.
Follow the Marriott service culture and appropriate service recovery procedures.
Maintain a professional and welcoming bar atmosphere.
Thank guests and provide a genuine farewell.

Bartending & Mixology

Prepare and serve classic and contemporary cocktails in accordance with approved recipes and presentation standards.
Demonstrate strong knowledge of spirits liqueurs wines beers mixers garnishes and non-alcoholic beverages.
Support the development and introduction of seasonal cocktails and innovative beverage concepts.
Assist with menu development cocktail trials tastings and product evaluations.
Ensure consistency in cocktail recipes portion sizes presentation and quality.
Maintain appropriate garnish syrup infusion and preparation standards.
Ensure all bar equipment glassware and workstations are clean organised and ready for service.
Keep up to date with current beverage trends and relevant product knowledge.
Participate in beverage training tastings and knowledge sessions. Beverage Stock Control
Support effective beverage stock management within the bar.
Monitor stock levels and communicate replenishment requirements to the Restaurant & Bar Manager.
Ensure all beverages are stored correctly and securely.
Follow correct stock rotation and storage procedures.
Assist with regular stock counts and inventory checks.
Monitor high-value products and ensure appropriate controls are followed.
Maintain accurate records of beverage usage where required.
Identify discrepancies shortages or unusual stock movements and report them promptly to management.

Beverage Wastage & Cost Control

Minimise beverage wastage through correct preparation portion control and storage.
Monitor and report beverage wastage in accordance with hotel procedures.
Ensure damaged expired or unusable products are appropriately recorded and disposed of.
Follow approved recipes and measures to maintain beverage consistency and cost control.
Support management in identifying opportunities to reduce unnecessary beverage costs and wastage.
Ensure complimentary drinks spillages breakages and wastage are recorded in accordance with hotel procedures.

Bar Operations

Complete bar opening service and closing procedures to the required standard.
Ensure the bar is fully stocked clean organised and operational before service.
Prepare garnishes mixers syrups and other bar ingredients as required.
Maintain cleanliness of bar equipment glassware workstations refrigerators and storage areas.
Follow clean-as-you-go procedures throughout service.
Ensure all equipment is used safely and correctly.
Complete daily cleaning and operational checklists where required.
Support the wider Food & Beverage team during busy periods and operational requirements.

Cash & Payment Handling

Record all transactions accurately through MICROS or the hotels approved system.
Follow all cash handling payment and accounting procedures.
Ensure all drinks and services are correctly posted and accounted for.
Follow property control and audit standards.
Report any discrepancies to the appropriate manager immediately.
Complete closing and cash-handling procedures in accordance with hotel policy.
Ensures that payment is received from all guests and that all payments as well as all orders are posted in MICROS
Complies with the requirements of the Marriott Cashiering Responsibilities and Cashier Overage/Shortage SOPs.
Is responsible for the safe keeping of all keys.

Alcohol Compliance & Responsible Service

Follow all applicable Marriott legal and hotel procedures relating to the responsible service of alcohol.
Check identification where required and follow the hotels age-verification procedures.
Recognise and appropriately respond to signs of intoxication.
Refuse service professionally where required and immediately involve management when necessary.
Maintain awareness of guest safety and responsible alcohol service at all times.
Adheres to the Licensing Laws and Weights and Measures Acts.

Supporting Management

Work closely with the Restaurant & Bar Manager to support the smooth running of the bar operation.
Communicate operational issues guest feedback stock concerns and service challenges promptly to management.
Assist with beverage reports stock information and operational checks when required.
Support the implementation of new beverage menus promotions and seasonal concepts.
Assist with training and coaching colleagues on beverage knowledge cocktails and bar standards where required.
Participate in pre-shift briefings departmental meetings training sessions and tasting panels.
Carry out other reasonable duties as requested by the Restaurant & Bar Manager or senior management.

Communication & Teamwork

Communicate clearly professionally and respectfully with guests colleagues and management.
Maintain effective working relationships with Restaurant Kitchen Events Finance and other hotel departments.
Support colleagues during busy service periods.
Promote a positive team environment and contribute to a culture of respect and professionalism.
Share beverage knowledge and best practices with colleagues.

Quality Assurance

Consistently follow Marriott brand and hotel Food & Beverage standards.
Ensure all beverages are prepared and presented to the required quality standards.
Maintain high standards of personal presentation and hygiene.
Monitor guest feedback and identify opportunities to improve the beverage experience.
Participate in quality checks tastings and continuous improvement initiatives.

Food Safety Hygiene Health & Safety

Follow all hotel food safety hygiene health and safety policies and procedures.
Maintain appropriate hygiene standards when handling beverages garnishes and food products.
Follow allergen awareness procedures and communicate guest dietary requirements appropriately.
Report accidents incidents hazards or unsafe practices immediately.
Use equipment safely and correctly.
Follow appropriate procedures for emergencies and evacuation.
Complete all required health safety food safety and beverage-related training.

Policies & Procedures

Follow Marriott and hotel policies procedures and standards at all times.
Maintain confidentiality of guest employee and company information.
Protect hotel property equipment stock and other assets.
Maintain professional uniform grooming and personal presentation.
Respect guest privacy and security.
Perform any other reasonable duties requested by management.
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited policies.

CRITICAL COMPETENCIES

Beverage & Technical Skills

Cocktail & Mixology Knowledge
Spirits & Beverage Knowledge
Wine & Beer Knowledge
Non-Alcoholic Beverage Knowledge
Cocktail Presentation
Beverage Cost Awareness
Stock Control
Wastage Control
Product Knowledge

Guest & Interpersonal Skills

Customer Service Orientation
Guest Engagement
Communication
Listening
Relationship Building
Service Recovery
Teamwork
Diversity Awareness

Operational Skills

Organisation
Attention to Detail
Time Management
Planning & Organising
Problem Solving
Decision Making
Multi-Tasking
Cash Handling
Food Safety & Hygiene

Personal Attributes

Positive Demeanour
Professional Presentation
Initiative
Dependability
Integrity
Adaptability & Flexibility
Stress Tolerance
Safety Orientation
Commercial Awareness

PREFERRED QUALIFICATIONS

Education:

Hospitality qualification beverage qualification or equivalent experience preferred.
Related Work Experience:
Previous experience in a hotel restaurant cocktail bar or premium beverage environment preferred.
Bartending/Mixology Experience:
Strong practical knowledge of cocktails spirits beverages and bar operations.

ROLE SUCCESS MEASURES

Success in this role will be demonstrated through:
Consistent delivery of high-quality cocktails and beverages.
Excellent guest feedback and service standards.
Strong beverage product knowledge.
Effective stock control and accurate beverage usage.
Reduction and appropriate recording of beverage wastage.
Compliance with Marriott and hotel beverage standards.
Effective support to the Restaurant & Bar Manager.
Positive teamwork and contribution to the overall Food & Beverage operation.
Successful implementation of seasonal cocktails and beverage initiatives

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Employment Type : Full-Time
Experience: years
Vacancy: 1