Director Of Operations

Location: South West Scotland Working pattern: Full-time with a hybrid/flexible model Package: Competitive salary aligned with experience Talent Media is working exclusively with a successful, privately owned managed IT services provider to appoint an Operations Director. This is a senior leadership opportunity for somebody who wants to do more than simply oversee day-to-day service delivery. You will help shape how the business operates, strengthen its leadership structure and introduce the processes and accountability needed to support its next stage of growth. The business already has a loyal customer base, an experienced team and strong foundations. This is not a turnaround role. The opportunity is to understand what is working, identify where greater structure is needed, and help the company scale in a controlled, commercially sustainable way. The Role Reporting to the board and working as part of the senior leadership team, you will own the customer and operational lifecycle across the business. Your remit includes product and service operations, customer onboarding, provisioning, technical support, service delivery, account management, customer experience, billing, and credit control. You will not own new-business sales. Your commercial contribution will come through protecting customer relationships, improving retention, developing existing accounts, identifying opportunities to add value and ensuring new customers are handed over a...