Community Manager
Community Manager - Wellness Location - Lancashire Upto £42k * Pension scheme. * Private healthcare. * Annual company performance-based bonus. * 25 days' holiday plus bank holidays. * Company events and team activities. * Employee discount on company products. * Free on-site gym. Our client is a fast-growing, science-driven wellness and performance brand with an exceptionally engaged community at its heart. The Role: We're looking for a Community Manager who understands that a great community is about much more than responding to comments. You'll be responsible for building genuine relationships with the people who interact with the brand every day - making existing community members feel valued, welcoming new audiences and turning conversations, feedback and stories into meaningful insight for the wider business. Key Responsibilities: * Own day-to-day community management across all social media platforms, responding to comments, DMs and mentions in a warm, authentic and on-brand way. * Build genuine relationships with community members and create a sense of belonging around the brand. * Recognise regular contributors, celebrate customer milestones and identify opportunities to strengthen relationships with highly engaged customers. * Develop and deliver community initiatives including live sessions, Q&As, challenges, competitions and seasonal campaigns. * Support the development and management of the brand's ambassador programme, identifying potential advocates and nurturing long-term relationships. * Understand how community behaviour differs across platforms including Instagram, TikTok, Facebook and other relevant channels. * Identify conversations, trends and cultural moments that the brand should be part of. * Monitor community sentiment, conversations and feedback across social and community platforms. * Identify recurring questions, concerns, opportunities and emerging trends. * Produce regular community insight reports, turning qualitative feedback into clear and actionable recommendations. * Work closely with the Content Strategist to ensure community insight informs the editorial calendar and content strategy. About You: * 3-5 years' experience in Community Management, Social Media Management, Customer Engagement or a closely related role. * Proven experience building and managing an engaged online community rather than simply managing social channels. * Experience developing or supporting ambassador programmes, loyalty programmes, influencer communities or other relationship-led initiatives. Why Apply: * Join a fast-growing wellness and performance brand at an exciting stage of expansion. * Take ownership of a highly engaged and loyal brand community with genuine influence over how it grows. * Work closely with senior leadership, Marketing, Content, Creative and Product teams. * Have a direct influence on content strategy, campaigns, product development and brand direction through customer insight. * Build and develop ambassador, loyalty and community programmes from the ground up. BH37598 JBRP1_UKTJ