Commis Waiter

Join the vibrant team at Firmdale Hotels' Charlotte Street Hotel and embark on
an exciting journey in the world of hospitality! We're thrilled to offer an
exceptional opportunity for a passionate individual to join us as a Commis
Waiter.

At Firmdale Hotels, we pride ourselves on
delivering unparalleled guest experiences, and our Commis Waiters play a
crucial role in achieving this goal. As an entry-level position perfect for
those with aspirations in Food and Beverage, you'll be at the heart of our
dynamic team, attending to guest requests with efficiency and warmth.

Responsibilities:

• Assist in providing exceptional service to
  guests by attending to their requests promptly and courteously.


• Familiarise yourself with the menus and order
  of service to accurately answer guest queries and make recommendations.


• Work closely with the team to ensure smooth
  service delivery and maintain high standards of cleanliness and
  presentation.


• Collaborate with kitchen staff and other team
  members to coordinate food and beverage orders.


• Set and clear tables efficiently, ensuring a
  clean and tidy dining area for guests.


• Handle guest inquiries, feedback, and
  complaints professionally, escalating issues to management when necessary.


• Adhere to all health and safety regulations
  and procedures to ensure the well-being of guests and colleagues.


• Continuously strive to improve your knowledge
  and skills through training and development opportunities provided by the
  company.


• Maintain a positive attitude and uphold the
  company's values and standards at all times.

What you Need:

• Excellent customer
  service skills
• Strong
  communication and interpersonal skills
• Ability to work
  effectively as part of a team
• Attention to detail
• Passion for food
  and beverage
• Adaptability and willingness
  to learn
• Time management and
  organisation skills

What We Offer:

• We offer a competitive
  salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial
  wellbeing app. Stream your accrued earnings before pay day, benefit from
  everyday savings and real time financial coaching.
• Health cash
  plan (including contributions towards dental, optical, alternative and
  complementary therapies)
• Discounted cinema
  tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on
  shift
• Referral bonus scheme
  for recommending top talent
• Flexible scheduling
  without split shifts
• Dry cleaning service
  for work attire and discounted personal dry cleaning
• Enhanced holiday
  allowance based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events,
  team activities, and fitness sessions
• Benefits like cycle to
  work scheme and annual long service awards
• One allocated paid day
  per year for volunteering work
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Located in the heart of
Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique
shops, Charlotte Street Hotel is an intimate hotel with real character and
personality. Owner Kit Kemp's fearless signature style fills every corner: bold
colour, rich pattern and exceptional craft, all woven together as a heartfelt homage
to the Bloomsbury Group, the celebrated circle of artists and writers who
gathered just a few streets away.

With Soho a minute's
walk away and some of the city's most exciting theatres, bars and restaurants
right on the doorstep, this is a hotel that inspires everyone who works within
it. We look for people who bring curiosity and warmth, and who take genuine
pride in creating something special for every guest.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to
  Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• One AA Rosette for Culinary
  Excellence, Oscar Bar & Restaurant, 2026
• Best Afternoon Tea, Country
  & Townhouse, 2024

You can see a full list
of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was
founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today,
Firmdale has grown to include hotels and private residences across London and
New York as well restaurants, bars, spas, an online shop, interior design
studio and Laundry facility.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum
and Immigration Act 1996, we do require all applicants to have the eligibility
to live and work in the United Kingdom. Documentation will be required at
interview stage.