Branch Manager - Chipping Norton
About the role Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment. Responsibilities * Lead and motivate your team to consistently provide outstanding customer service * Manage all branch operations, including meeting sales targets and driving business growth * Oversee staff training, coaching and performance management * Ensure every customer receives expert advice and the highest quality of care * Oversee stock management, compliance, and day-to-day branch efficiency * Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence * Engage with the local community to promote the branch and build strong customer relationships * Maintain compliance with Company policies, health and safety standards and regulatory requirements What we're looking for We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you. What we offer * Competitive salary with performance-based incentives * Opportunities for ongoing training, career progression and personal development * The chance to lead and develop a supportive, passionate team * A family-run company culture that values professionalism and a personal approach * A rewarding benefits package including staff discounts and pension scheme * 28 days annual leave including bank holidays (pro-rata) * Generous staff discount scheme JBRP1_UKTJ