EN - Reservation Agent

Job Description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Some of the duties will include:

- being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room

- collaborating closely with the Reservation Supervisor to pursue the highest profitability for the department and the hotel

- establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty

- maximising turnover of the department based on the occupancy rate and the average price of the rooms

- checking invoicing of "no-shows" and cancellations

- replying to guest's reviews and extranet messages

- helping team with creating and delivering sparkles to guests' rooms

- covering reception desk

- back office tasks

Qualifications

Your experience and skills include:
- Guest focused personality is essential

- Excellent verbal and written communication skills

- Ability to manage multiple reservations, prioritise tasks, and meet deadlines.

- Attention to detail

- Ability to handle booking changes, cancellations, complaints, and unexpected situations efficiently

- Understanding room rates, payment details, discounts, and basic calculations

- Ability to adapt to changing guest needs, occupancy levels, and business priorities.

Additional Information

Great talent deserves great rewards so would love to offer you:

* Training and development

* Discount card to be used in Accor hotels worldwide

* Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

* Meals on duty

* Uniforms and dry cleaning

* Recommend a friend scheme

* Employee Advisory Service

And the list goes on....