Resident Liaison Officer

Job Title Resident Liaison Officer IR35 Status (Inside/Outside attach SDS) PAYE Expected Start Date ASAP Anticipated duration or End Date 6 months - Possibility to be made permanent Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Flexible Working (Home/Hybrid/Office) Onsite / Hybrid Office Location (If hybrid/Office Based) Coventry Frequency of days in the office 5 days a week Any Specific Days in the office To be confirmed Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs) and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. This is a full RLO role, covering resident engagement, customer service, site coordination, stakeholder management, issue resolution and reporting. The successful candidate will be responsible for ensuring residents are kept informed, supported and comfortable throughout the works. A key focus of the role will be supporting vulnerable residents and customers who may have disabilities, accessibility requirements or additional support needs. The ability to adapt communication styles, understand individual circumstances and deal with sensitive situations professionally ...