Junior Customer Success Manager

Junior Customer Success Manager Ashford, Kent – Hybrid, 2 days in the office and 3 from home £25,000–£28,000 Are you the person customers trust to get things sorted? Do you enjoy building relationships, explaining how things work and making sure nothing gets forgotten? Would you like to build a career in customer success with a software company working with newspaper and magazine publishers around the world? We are recruiting for a successful digital publishing technology company whose software helps publishers deliver content to readers through websites, mobile devices and apps. They are looking for a Junior Customer Success Manager to help clients settle in, use their products confidently and get the most from the software. You might already work in customer service, customer support or account management and be ready to take the next step. You’ll bring experience of looking after customers, clear communication and a willingness to learn. Experience within software or technology would be helpful. What will you be doing? Working alongside experienced Customer Success Managers, you’ll support a portfolio of publishing clients and become a friendly, reliable point of contact. You’ll get to know their teams, understand what they need and help keep things moving. That could mean helping a new client get started, arranging training, following up a support issue or checking how they a...