Insurance - AI Transformation Lead

Our client is looking for an experienced Insurance AI Transformation Lead to drive the adoption of Artificial Intelligence, Automation and Advanced Analytics across a leading insurance organisation.

This is a high-profile leadership role operating across business, technology, operations, claims, underwriting and data functions. You will be responsible for turning AI strategy into measurable business outcomes, identifying high-value opportunities and leading enterprise-wide transformation programmes from concept through to delivery.

The successful individual will combine strong insurance expertise with a practical understanding of AI technologies, change management and large-scale transformation delivery.

Key Responsibilities

• Define and execute the organisation's AI transformation roadmap.
• Identify opportunities to improve underwriting, claims, operations and customer experience through AI-enabled solutions.
• Lead the implementation of Generative AI, Machine Learning and Intelligent Automation initiatives.
• Partner with Executive Leadership to develop AI investment cases and business strategies.
• Build governance frameworks covering AI risk, model oversight, security and compliance.
• Drive organisational adoption and change management across business functions.
• Establish success metrics and monitor business value realisation.
• Lead cross-functional teams including Data, Technology, Operations and Business stakeholders.
• Manage third-party vendors, consultancies and technology partners.
• Stay ahead of emerging AI trends and assess their relevance to the insurance sector.

Key Areas of Focus

• Claims transformation
• AI-enabled decision support
• Digital operations
• Data and analytics modernisation
• Customer and broker experience
• Fraud detection and prevention
• Workflow automation

Experience Required

• 10+ years' experience leading insurance transformation programmes.
• Experience working within an insurer, MGA, broker, TPA or insurance technology provider.
• Proven delivery of AI, Data, Digital or Automation initiatives.
• Strong stakeholder management experience at Executive and Board level.
• Knowledge of insurance operations, claims, underwriting or policy administration.
• Experience building business cases and demonstrating measurable ROI.
• Strong understanding of cloud, data and AI platforms.
• Ability to translate technical concepts into business outcomes.

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