Head of Food & Beverage

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

The Milner York is a stylish and welcoming hotel in the heart of York, known for its warm hospitality, dedicated team, and unforgettable guest experiences. As part of a vibrant and passionate group, we pride ourselves on creating a workplace where everyone can grow, belong, and be proud to deliver the best-loved stay in the city.



The Opportunity

We’re looking for an experienced Food &
Beverage leader who wants to make their mark.

The Milner York is looking for a
commercially astute, forward-thinking and highly proactive Food & Beverage
Manager to lead our F&B operation and take it to the next level.

This is a senior, hands-on leadership role
for someone who is equally comfortable setting strategy, analysing performance
and stepping into service. You will lead from the front, coach your management
team and turn ideas into measurable results.

You will have responsibility for our retail
F&B operation across three distinct outlets, leading F&B managers,
supervisors and the wider team.

Our F&B Operation



The Garden Room

A beautiful space overlooking our grounds,
currently offering afternoon tea in a luxurious and relaxed setting. The
opportunity is to develop the Garden Room into an experience guests actively
seek out — creating reasons to visit, return and recommend us.

Peaches Bar & Grill

A dining experience centred around local
produce, seasonal menus and a carefully considered drinks offering. The focus
is on developing the proposition, increasing covers, growing average spend and
establishing Peaches as a destination for both hotel guests and the local
market.

The Swollen Gambler

A vibrant destination bar with an exciting
cocktail menu and strong selection of drinks and beers. There is significant
opportunity to increase footfall, grow spend and build an experience that
becomes a destination in its own right.

What We’re Looking For

We are not looking for someone who simply
manages rotas, checks reports and waits for the next day’s numbers.

We want a visible, energetic and
commercially driven leader who:

·
Leads from the front and gets
involved in service.

·
Spends time in the operation,
talks to guests and understands what is really happening.

·
Spots opportunities and turns
them into action.

·
Challenges the status quo and
looks for better ways of working.

·
Coaches managers and creates
energy, ownership and accountability.

·
Understands that commercial
performance comes from creating experiences people want to buy.

Commercial Leadership

You will take ownership of the commercial
performance of the F&B operation, with a clear focus on:

·
Increasing F&B revenue,
profitability and contribution.

·
Identifying new revenue streams
and commercial opportunities.

·
Increasing covers, average
spend and spend per head.

·
Driving upselling and
suggestive selling.

·
Creating promotions, events and
experiences that generate demand.

·
Maximising revenue
opportunities across the restaurant, Garden Room and bar.

·
Using sales, labour, stock and
performance data to make informed decisions.

·
Working closely with Sales,
Marketing, Rooms and Meetings & Events to maximise hotel-wide
opportunities.

·
Reviewing menus, pricing,
products and promotions to ensure they remain relevant and commercially
effective.

·
Controlling labour, stock and
other departmental costs.

·
Setting clear financial and
operational targets and holding the management team accountable.

Commercial performance is not just about
numbers. It is about creating products, experiences and reasons for people to
choose The Milner York.

Operational & Performance
Responsibilities

·
Departmental budgeting and
sales forecasting.

·
Gross profit, purchasing and
stock control.

·
F&B standards, service
consistency and operational excellence.

·
Guest satisfaction and service
delivery.

·
Training, coaching and
development.

·
Recruitment, retention and
succession planning.

·
Menu and product development.

·
Commercial opportunities and
upselling.

·
Performance management.

·
Health, safety and compliance.

·
Coordination and consistency
across all F&B outlets.

·
Developing the F&B strategy
and presenting performance to the General Manager / Hotel Manager.

The Questions We Want You to Ask

·
What could we do better?

·
What would make people choose
us?

·
How can we increase sales?

·
What would make this experience
memorable?

·
What would make a local guest
come back?

·
Where are we leaving revenue on
the table?

Leadership & Team
Development

You will lead an established F&B
management structure comprising managers, supervisors and the wider operational
team. Your role is to create a strong, accountable and high-performing
leadership team.

·
Lead, coach and develop your
managers.

·
Empower managers to take
ownership of their areas.

·
Set clear expectations and hold
people accountable.

·
Develop future F&B talent
and succession plans.

·
Build confidence and capability
within the supervisory team.

·
Create consistent standards
across all three outlets.

·
Build a positive, energetic and
performance-focused culture.

·
Recognise great performance and
address poor performance quickly.

·
Ensure every colleague
understands the commercial goals and their role in achieving them.

We want a leader who develops people —
someone who creates a team that wants to succeed, takes pride in what it does
and understands that every guest interaction matters.

Elevate The Milner

We want to elevate Food & Beverage at
The Milner York.

·
We have the location.

·
We have the spaces.

·
We have the products.

·
We have a great team.

Now we need the right leader to bring it
all together.

Your opportunity is to raise standards,
increase sales, create memorable experiences and make our F&B operation
something York locals actively choose — and hotel guests remember.

About You

Four-star hotel F&B experience is
essential. We are looking for a senior F&B leader who can demonstrate:

·
Previous Food & Beverage
management experience within a four-star hotel environment.

·
Experience managing managers
and supervisory teams.

·
Strong commercial awareness and
a proven ability to drive revenue.

·
Excellent knowledge of food,
beverage and hospitality operations.

·
Strong understanding of
financial performance, labour costs, stock control and departmental
profitability.

·
Experience developing and
implementing sales initiatives.

·
A genuine passion for food,
drink and exceptional guest experiences.

·
Excellent leadership and
people-management skills.

·
Confidence to challenge,
influence and make decisions.

·
A creative and entrepreneurial
approach.

·
A proactive, make-it-happen
attitude.

·
The ability to balance
strategic thinking with hands-on operational leadership.

·
The energy and personality to
engage both guests and colleagues.

Why The Milner York?

The Milner York is a unique four-star hotel
in the heart of York, offering an opportunity to genuinely make your mark.

You will have the freedom and
responsibility to shape our F&B offering, develop your team and influence
the future direction of the operation.

If you are ambitious, commercially hungry
and ready to elevate Food & Beverage at The Milner York, we want to hear
from you.

COME MAKE YOUR MARK.

Apply now — and tell us what you would do differently.