IT Support Analyst

Job Description

Become part of our society

We’re looking for a talented and motivated IT Support Analyst to join our team in Edinburgh.

Due to the nature of this role, you’ll initially be required to work in the office five days a week. Hybrid working may be available later, depending on business and team requirements.

About the role

As an IT Support Analyst, you’ll provide regional on-site and remote IT support to Sweco colleagues. You’ll work closely with the wider IT team to deliver an effective, customer-focused service across our UK offices.

Your responsibilities will include:

• Providing software, hardware and network support
• Supporting desktop and laptop provision, configuration and deployment
• Managing IT stock, equipment and inventory
• Providing remote support to colleagues in other UK offices
• Supporting Exchange and Active Directory administration
• Logging, managing and resolving incidents and service requests
• Ensuring IT policies, procedures and working instructions are followed
• Supporting change control and other IT service management best practices
• Contributing to UK and Group IT projects
• Working with the wider UK IT team and European Corporate IT team

This is a varied role offering the opportunity to broaden your technical experience and contribute to projects that support Sweco’s wider business.

About you

To be successful in this role, you’ll have:

• Previous experience in an IT support role
• Excellent communication and customer service skills
• Strong creative problem-solving abilities
• Experience using ServiceNow or a similar service management tool
• Experience supporting Microsoft Windows environments
• General network support and troubleshooting skills
• Knowledge of structured cabling support
• Familiarity with Windows Server, Exchange and Active Directory
• Experience supporting engineering software, particularly AutoCAD
• The ability to work collaboratively while managing tasks independently
• A proactive approach and a willingness to learn

What’s in it for you?

Working at Sweco you’ll experience an inclusive, friendly and flexible working environment where colleagues are encouraged to grow and develop. A meaningful job where you’ll help to transform society by being a trusted consultant to our clients.

If you believe you have the skill set required, are keen to join a business with genuine opportunities for career progression, then we’d love to hear from you.

Let’s transform society together at Sweco.com/careers.

Employee Benefits

• Competitive pension contribution
• Life Assurance
• Private Medical Insurance
• Discretionary Annual Bonus Scheme
• Payment of two relevant professional subscriptions
• 25 days holiday plus bank holidays (with the option to purchase up to 5 additional days per year)
• Cycle2Work Scheme
• Employee Assistance Programme (wellbeing, mental health, financial and work advice)
• Employee discounts via Sweco Benefit Select (Faircare)
• Salary Sacrifice Electric Vehicle Scheme
• We plant a tree for all new starters!