Customer Service Assistant (Gateline) - Edinburgh Waverley
- Permanent, Full-time
Job Description
Station Gateline Assistant - A Rewarding Career in Rail Travel
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Location: Edinburgh Waverly (Must be within a 45-minute travel distance)
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Salary: £26,731 per annum + 3% commission
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Contract: Permanent, Full Time (35hrs per week)
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Hours: Various shifts and weekend working
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Due to the shift patterns required, applicants must have a reliable means of travelling to and from the station for early morning and late evening shifts.
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Looking for a role where you can thrive, grow, and make a difference?
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Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
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What You'll Be Doing:
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· Provide customer information and assistance, including support for wheelchair users.
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· Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
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· Check tickets and supporting documents.
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· Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
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· Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
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· Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
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· Assist with customer direction and queue management to maintain smooth movement through the gateline area.
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· Carry out queue-busting duties as required.
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· Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
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· Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
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Who We're Looking For:
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We welcome applicants who:
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· Have a warm, engaging approach and love connecting with others.
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· Excel in communication -building trust and rapport with passengers.
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· Thrive in a supportive team culture while being confident working independently.
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· Have the ability to manage ramps (training provided).
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· Are motivated to learn and develop in a rewarding role.
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Why Join Us? Because We Invest in You.
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Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
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· Contributory Final Salary Pension Scheme - ensuring long-term financial security.
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· Free & discounted rail travel - helping you and your family stay connected.
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· Generous holiday allowance - so you have time for yourself and your loved ones.
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· Enhanced family leave policies - including maternity, paternity, and adoption leave.
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· Life insurance cover - equivalent to 4x your annual salary.
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· Exclusive discounts on shopping, fitness, and healthcare plans.
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Commitment to Diversity & Inclusion
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This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
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Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.