Suite Attendant (Casual)
Eastlands Venue Services • Manchester, Greater Manchester, United Kingdom
17 days ago
Job description
- Suite Attendant (Casual)* Suite Attendant (Casual)*Department : *Hospitality *Employment Type : *Flexible *Location : *Co-op Live *Reporting To : *Premium Manager *Compensation : * 13.45 / hour *Description* *You will be responsible for* *Guest Experience* * Deliver warm, professional and attentive service to all suite guests. * Anticipate needs, handle requests and resolve issues quickly and confidently. *Suite Service & Standards* * Set up, serve and clear suites to a consistently high standard. * Ensure suites are clean, well presented and fully stocked throughout service. *Eventday Service* * Lead service in your suite during matchdays and events, maintaining pace and quality in busy periods. * Coordinate with bar, kitchen and floor teams to ensure timely food and drink delivery. *Teamwork & Communication* * Act as the main point of contact for guests in your suite and communicate feedback to supervisors. * Support and guide junior team members, leading by example on service and standards. *Skills, Knowledge and Expertise* *Essential* * Proven experience as a Head Waiter, Senior Server or similar role in a premium or high volume hospitality environment. * Strong track record of delivering exceptional guest service and managing a section independently. * Confident communicator with excellent interpersonal skills and a professional, approachable manner. * Ability to lead service in your area, support junior team members and maintain standards under pressure. * High attention to detail in presentation, cleanliness and overall guest experience. * Flexible and reliable, with the ability to work evenings, weekends and event days as required. *Desirable* * Experience in suites, stadium, arena or VIP hospitality environments. * Good knowledge of food and beverage service, including wine, cocktails or premium dining. * Experience handling VIP guests or corporate clients. * Familiarity with POS or ordering systems used in hospitality operations. *Benefits* *Complimentary Meals During Shifts* - Enjoy free or subsidized meals while you work. *Company Pension Scheme* - Secure your future with our competitive pension plan. *Flexible Scheduling* - Work shifts that fit your lifestyle and commitments. *Partial Uniform Provided* - We supply your work attire for convenience and professionalism. *Inclusive & Diverse Workplace* - Be part of a team that values diversity and inclusion.