Reservations and Sales Manager

Reservations and Sales Manager | Bedruthan &
Scarlet | £34,000 per annum plus tips | 40 hours | 5-day week

This is a fixed-term maternity cover opportunity. Exact
start and end dates will be discussed as part of the recruitment process.

Create extraordinary first impressions.

Bedruthan and Scarlet are looking for a confident,
commercially minded Reservations Manager to lead our Reservations team and help
create exceptional guest experiences from the very first conversation.

This is an exciting opportunity to lead reservations
across two of Cornwall's most iconic clifftop hotels, overseeing accommodation,
spa and experience bookings while driving sales performance, team development
and service excellence.

You'll work closely with Revenue, Marketing and
operational teams to maximise opportunities, improve processes and ensure every
guest journey starts brilliantly.

What we're looking for

You'll be a supportive and motivated leader who enjoys
developing people and helping teams succeed.

You'll bring strong commercial awareness, a passion for
guest experience and the confidence to make decisions that positively impact
both service and revenue.

Above all, you'll care about people, performance and
creating a positive culture where your team can thrive.

What you'll do

·
Lead, coach and develop a high-performing
Reservations team.

·
Create a positive, collaborative and
commercially focused team culture.

·
Oversee reservations, availability and booking
systems across both hotels.

·
Ensure accuracy of guest information and
reservations data.

·
Drive sales through effective enquiry handling,
upselling and cross-selling.

·
Monitor performance, identify trends and
maximise revenue opportunities.

·
Work closely with Revenue and Marketing teams to
support commercial objectives.

·
Resolve guest, booking and system issues with
confidence and professionalism.

·
Continuously improve processes and ways of
working.

·
Support exceptional guest experiences through
every interaction.

What you'll bring

·
Previous experience in a sales-focused
environment, ideally within hospitality.

·
Experience leading, motivating and developing a
team.

·
Reservations, hotel sales or central
reservations experience would be advantageous.

·
Strong commercial awareness and a natural
ability to identify opportunities.

·
Excellent communication and
relationship-building skills.

·
Organisation, attention to detail and the
ability to prioritise effectively.

·
Confidence using booking systems, online
platforms and Microsoft Office.

·
A solutions-focused approach and the ability to
remain calm under pressure.

·
A genuine commitment to delivering exceptional
guest experiences.

Why join us?

We're a family-owned, independent Cornish business with
people, place and purpose at our heart. You'll get:

·
£34,000 per annum.

·
40-hour contract over a 5-day working week
including weekend work.

·
A people-centric working environment.

·
Learning, development and internal progression
opportunities.

·
28 days' holiday, plus an extra day each year up
to five years' service.

·
40% off food and drink, plus team discounts
across hotel services.

·
Local partnership discounts, Health Shield
Healthcare Plan and wellbeing support.

·
Free parking, team socials and celebration
events.

Recognition and reward

Your ideas will make a real difference. You'll have the
opportunity to shape the reservations experience, develop your team and
contribute to the success of both Bedruthan and Scarlet.

This is a role where commercial success and exceptional
guest experiences go hand in hand.

Lead a talented team, create extraordinary first
impressions and help guests begin unforgettable stays on the Cornish coast.

Lead great people, create exceptional guest
experiences and be part of the place you want to be.

AGENCIES: We’re not working with recruitment agencies
on this role. Any unsolicited CVs will be treated as direct applications and
agency fees will not be due.