Senior House Manager

Senior House Manager – Another Place, The Lake | House
and Duty Managers, Full-time (40hrs per week)

Set on the shores of Ullswater, Another Place, The Lake
combines contemporary comfort, outdoor adventure and great food in a
spectacular Lake District setting.

Within 18 acres of Lake District National Park, Another
Place offers a unique setting where how our guests feel is just as important as
what they do. Making people feel welcome, cared for and looked after is at the
heart of our approach, and it’s our team who bring it to life.

Our Senior House Manager role

Do you notice the little things that make a big difference?
Do you enjoy inspiring teams and creating memorable guest experiences?

We’re looking for a Senior House Manager with a passion for
hospitality and a natural flair for leadership.

Working alongside our Guest Experience Manager, you’ll lead
our Front Desk, Swim Club, treatment and Night House Manager teams, developing
people, delivering exceptional service and driving departmental performance.

You’ll encourage your team to take ownership, use their
initiative and find opportunities to improve the guest experience and grow
revenue.

When our Guest Experience Manager is away, you’ll take the
lead, keeping things running smoothly. It’s a varied role with plenty of
opportunity to grow your skills and make your mark.

As our Senior House Manager, you’ll be:

• 
  
  Leading
  and developing people: Coaching House Managers and the team, supporting
  recruitment and training, and creating a positive environment where
  everyone feels valued.
• Creating
  memorable experiences: Leading our teams to deliver warm, attentive
  service, anticipating guest needs and resolving feedback or complaints
  with care and confidence.
• Keeping
  things running smoothly: Supporting daily operations, team rotas and
  service standards, working closely with other departments.
• Driving
  standards and improvements: Encouraging fresh ideas, using guest feedback
  to identify opportunities and ensuring health and safety procedures are
  followed.
• Supporting
  commercial success: Contributing to departmental budgets, revenue targets
  and operational performance, identifying opportunities across Swim Club,
  treatments and our wider guest offering.
• Taking
  the lead when needed: Making confident decisions and supporting the wider
  management team in the absence of our Guest Experience Manager.

The skills you’ll be sharing with us

We’re looking for someone who enjoys looking after people
and helping others succeed. You’ll ideally bring:

• 
  
  Previous
  experience in a Front of House management or similar hospitality
  leadership role.
• The
  ability to lead, motivate, coach and develop a team.
• A
  passion for hospitality and memorable guest experiences.
• Strong
  communication skills and confidence in handling challenges and guest
  feedback.
• A
  proactive, organised approach, with excellent attention to detail and
  prioritisation skills.
• Experience
  using hotel property management and booking systems.
• An
  understanding of departmental budgets, revenue and operational
  performance.
• The
  flexibility to stay calm, positive and hands-on in a busy environment.

Experience in spa, leisure or wellness operations would
be an advantage, as would relevant First Aid or health and safety
qualifications.

Most importantly, you’ll bring warmth, enthusiasm and a
genuine interest in people. You’ll notice what needs doing, care about getting
it right and look for ways to make things better for our guests and team.

What we can offer in return

We believe looking after our team is just as important as
looking after our guests. Joining Another Place means becoming part of a
supportive team, with opportunities to develop your career and enjoy our
beautiful location.

• A
  beautiful place to work: A relaxed, professional environment on the shores
  of Ullswater.


• Room
  to grow: Excellent career prospects within an expanding organisation, with
  opportunities for training and development.


• Enjoy
  more for less: Special rates for you, your friends and family to stay at our hotels.


• Make
  the most of Swim Club: Team discounts on treatments.


• Eat
  well for less: Discounts for you, your friends and family at Rampsbeck,
  Living Space, Glasshouse and The Brackenrigg.


• Team
  social events throughout the year.


• Access
  to our team assistance scheme, with support on everything from mental
  health and wellbeing to managing your finances.

With the lake and fells on your doorstep, there’s plenty of
opportunity for paddleboarding, hill walking and enjoying the natural beauty
around you.

A place to grow

At Another Place, we’re a community of people who care about
what they do, notice the details that matter and aren’t afraid to change things
for the better.

As Senior House Manager, you’ll develop future leaders,
shape how our teams work and create experiences our guests remember for a
lifetime, while building your own career in hospitality.

Ready to lead with warmth, inspire a team and make a real
difference? We’d love to hear from you. Apply today and join us at Another
Place, The Lake.