Director of Tenant Services

Are you a housing leader who believes landlord services should feel human, as well as being compliant and high-performing? Are you ready to take the strategic lead for a whole tenant services function and shape where it goes next? We're delighted to be partnering with a respected Norfolk-based social housing provider to recruit their new Director of Tenant Services. This is a pivotal appointment on the Senior Leadership Team, reporting to the Chief Operating Officer, for someone who can set direction, inspire people to deliver it, and keep tenants and communities at the heart of everything. The role You'll be the strategic lead for Housing, Independent Living, and Service Charges, Rent & Income, working through three Heads of Service. It's a role that needs both vision and grip. You'll be looking outward at where the sector is heading and bringing the best thinking back in. You'll also stay close enough to tenants and frontline teams to know how services really feel, and step in when things need to improve. Your key responsibilities will include: Setting a clear, ambitious direction for Tenant Services that turns the organisation's social purpose into services that make a real difference. Driving performance, value for money and service improvement, using data, complaints and tenant insight to redesign how things work. Providing assurance to the Executive Team and Board on regulatory compliance, Consumer Stan...