Civil Enforcement Officer

Job description

Salary: £27,274 - £28,153 a year
Location: The Shot Tower, Morledge
Hours: 37 hours per week
Working Pattern: Covering hours between and on a rotational basis
Contract Type: Permanent
Closing Date: 8th November 2026

The Opportunity
We have a number of opportunities for people to become Civil Enforcement Officers that have a sense of fair play and common sense to patrol and enforce the parking restrictions across the whole of the City of Derby.

As well as issuing Penalty Charge Notices to vehicles contravening those restrictions, you will also work directly with the public to give clear and helpful parking advice.

You will be required to follow clear procedures and use your judgement in a responsible way. Support, extensive training and a learn and grow approach are all things you can expect. For this post you must have the resilience to be able to work outside, mainly on your own and in all types of weathers

What you’ll be doing
You will patrol the city ensuring that vehicles are parked correctly and in keeping with the restrictions.
You’ll be part of a small team within a wider team and working on a rotational basis.
You will use a handheld computer to input all the information needed to issue a Penalty Charge Notice (PCN)
Speaking to members of the public is a large part of the role, from discussing the issuing of a PCN, to giving advice and signposting to other departments, to giving directions

About you
• You will have experience of dealing directly with customers
• Ability to communicate clearly with customers
• Ability to deal with difficult situations
• This post will involve undertaking enforcement both in and around the city centre and therefore a good level of fitness is required.
• Able to accurately follow defined procedures with a minimum of supervision
• Maintain a calm, polite and patient manner

Who We Are
At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?
At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits
• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle
Work-Life Balance
• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities
Learning and Development
• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing
Health and Wellbeing
• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training
Community and Inclusion
• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

How to apply
If you would like to apply for this vacancy via an