Print Field Engineer

The Opportunity

We're working with a well-established print and document solutions provider to find a Field Service Engineer to join their service team. You'll provide onsite service and support to customers, acting as a mobile engineer on assigned open tickets and resolving customer-affecting technical issues quickly to keep customer satisfaction high.

The Role

This is a field-based role, working from a company van, with one day a week based in the Horsham office. You'll be expected to arrive at your first call by 9.00am and to accept calls up to 4.30pm, unless agreed otherwise with the Field Service Manager or Helpdesk Manager, and there may be some overtime during busy periods.

You'll be working to clear targets: meeting all response times and KPIs and helping to increase service profitability through efficient stock and call management.

What You'll Be Doing

• Attending customer sites to resolve open service tickets, following the minimum call procedure on every call
• Responding within the required response times, and calling customers before you travel to see whether the issue can be cleared over the phone or to let them know you're on your way
• Escalating to the helpdesk coordinator if you can't complete a call within an hour and a half of arriving on site, or if you're asked to look at another machine or issue
• ...