Head of CRM and Digital

This specialist distribution business has experienced astronomical growth over recent years and have gone from strength to strength with revenue doubling in a couple of years. Strong customer relationships, excellent service and a team who know their market inside out have helped drive that success. With further opportunities opening up, they are investing in the technology, insight and customer engagement needed to keep that momentum going. An established marketing function is already in place alongside experienced sales leadership and on the back of a new website and HubSpot implementation they have retained us to search for a Head of CRM and Digital – creating a real opportunity for someone to shape how the business uses customer data and digital channels to grow. The Role – Head of CRM and Digital You’ll lead the development of CRM and customer engagement, turning data into practical programmes that encourage repeat purchasing, strengthen retention and increase customer value. There’s plenty to build here and the opportunity to see your ideas make a tangible commercial difference. Working alongside the Marketing Manager and Sales Leadership you’ll bring expertise in segmentation, automation, analytics and customer journeys. You’ll complement an experienced team with deep market knowledge while taking ownership of the CRM marketing strategy and its delivery. This is a hands-on leadership role wit...