Public Transport Support Officer

Role Responsibility

At Kent County Council, we have ambitious plans to improve the lives of our 1.6 million residents. Delivering for a county of this size means tackling complex challenges, offering varied and rewarding work, and constantly striving to improve how we do things. Thats where you come in.

By joining one of the largest local authorities in the UK, youll play a key role in supporting both children and adults across Kentwhile developing your own career in the process.

As a Public Transport Support Officer, you will provide general administrative support across the Public Transport Planning and Operations Team, working closely with a wide range of internal and external partners. Building positive relationships with suppliers, clients, and stakeholders will be central to your success.

This is a highly varied role where no two days are the same.

Key responsibilities include:

• Stakeholder communications,
• Managing the impact of road closures
• Arranging bus stop suspensions
• Production and distribution of bus passes
• Managing team and department mailboxes
• Coordinating and providing responses to routine correspondence.
• Assisting the Mainstream Schools transport Team

To succeed in this role, you will be:

• Organised, proactive, and able to manage your own workload
• Passionate about delivering high-quality services to the people of Kent
• Interested in transport and how it supports communities
• An effective communicator, confident dealing with a variety of stakeholders
• Experienced in customer service, with the ability to handle challenging situations
• Comfortable working in a fast-paced environment

In return, youll benefit from:

• A strong work-life balance
• Access to a range of employee rewards and benefits
• A supportive team environment based in Aylesford

You will work a 37-hour week, typically between 08:00 and 17:00. The role has flexible working arrangements, including a mix of home and office-based work.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.