Suite Attendant (Casual)

Description

You will be responsible for

Guest Experience

• Deliver warm, professional and attentive service to all suite guests.
• Anticipate needs, handle requests and resolve issues quickly and confidently.

Suite Service & Standards

• Set up, serve and clear suites to a consistently high standard.
• Ensure suites are clean, well‑presented and fully stocked throughout service.

Eventday Service

• Lead service in your suite during matchdays and events, maintaining pace and quality in busy periods.
• Coordinate with bar, kitchen and floor teams to ensure timely food and drink delivery.

Teamwork & Communication

• Act as the main point of contact for guests in your suite and communicate feedback to supervisors.
• Support and guide junior team members, leading by example on service and standards.

Skills, Knowledge and Expertise

Essential

• Proven experience as a Head Waiter, Senior Server or similar role in a premium or high‑volume hospitality environment.
• Strong track record of delivering exceptional guest service and managing a section independently.
• Confident communicator with excellent interpersonal skills and a professional, approachable manner.
• Ability to lead service in your area, support junior team members and maintain standards under pressure.
• High attention to detail in presentation, cleanliness and overall guest experience.
• Flexible and reliable, with the ability to work evenings, weekends and event days as required.

Desirable

• Experience in suites, stadium, arena or VIP hospitality environments.
• Good knowledge of food and beverage service, including wine, cocktails or premium dining.
• Experience handling VIP guests or corporate clients.
• Familiarity with POS or ordering systems used in hospitality operations.

Benefits

Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
Company Pension Scheme – Secure your future with our competitive pension plan.

Flexible Scheduling – Work shifts that fit your lifestyle and commitments.

Partial Uniform Provided – We supply your work attire for convenience and professionalism.

Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.

Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.

Eastlands Venue Services Limited (EVSL), a joint venture between City Football Group (CFG) and Oak View Group (OVG), delivers exceptional food, beverage and hospitality experiences across Manchester's Etihad Campus.

You'll find our teams across Etihad Stadium, Co-op Live, Joie Stadium and the new Medlocke Square, catering for some of the biggest names in sport, music and entertainment, alongside a vibrant collection of restaurants, bars and dining destinations. From Premier League matchdays and international sporting fixtures to world-class concerts and year-round dining, we support over 180 event days annually, welcoming millions of guests.

With 200 permanent team members and a casual workforce of over 2,000, we're brought together by a passion for great service, high standards and a shared ambition to create memorable experiences. As the Etihad Campus continues to grow into one of the UK's most exciting year-round destinations, so do the opportunities to make an impact.

Come be part of EVSL's next chapter.