Account Manager - Carolina Herrera Edinburgh.

Responsibilities

• Achieve individual and account sales targets while driving overall counter performance.
• Deliver exceptional customer experiences that exceed expectations and build loyalty.
• Increase brand awareness and champion the Carolina Herrera brand story.
• Lead by example through outstanding service, product knowledge and commercial focus.
• Develop strong customer relationships and build a loyal client base.
• Create memorable and engaging customer journeys through personalised consultations.
• Ensure Puig retail excellence standards are consistently maintained.
• Adapt quickly to new promotions, launches and retailer-specific activities.
• Manage priorities effectively and work both independently and collaboratively with store teams.
• Monitor opportunities to maximise sales performance and customer engagement.
• Bring the spirit of retail theatre to every interaction, turning consultations into meaningful experiences.

We'd love to meet you if you have

Qualifications and Skills

• Previous experience in an Account Manager, Business Manager, Key Holder or Assistant Store Manager role.
• Previous experience within the beauty, skincare or luxury retail industry.
• A positive and adaptable mindset with flexibility to respond to changing business needs and schedules.
• The ability to quickly adapt to new product launches, promotions and in-store activities.
• Strong organisational skills with the ability to prioritise workload effectively.
• Confidence working independently while also building strong relationships with store teams.
• A passion for delivering exceptional customer experiences and building long-term relationships.
• The ability to translate brand stories into memorable customer journeys.
• Experience thriving in premium retail environments where personalisation is key.
• Professional polish, confidence and authentic enthusiasm in every customer interaction.
• Strong communication, influencing and leadership skills.
• Passion for the beauty industry, luxury retail and the Carolina Herrera brand.

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package