Technical Customer Support

Position: Technical Customer Support Location: Didcot, Oxfordshire Salary: £28,000.00-£30,000.00 per year Are you a tech-savvy problem solver with a passion for consumer electronics? This role offers the perfect blend of technical challenges and customer interaction, making it ideal for someone who thrives in a dynamic environment. Join a team where your skills will be valued, and your contributions will make a tangible impact. As a Technical Customer Support, you will be an integral part of the Technical Support Department, serving as a vital link between the Service and Customer Service departments. This role provides an excellent platform to enhance your technical expertise while working closely with trade professionals and end-users. Key duties and responsibilities: - Provide first-class technical and sales support via telephone, email, and face-to-face interactions. - Offer technical support to internal teams. - Manage the spare parts database, ensuring accuracy and compatibility across brands. - Act as a conduit between the Service and Customer Services departments, managing service administration. - Support the Product Specialist with demonstration and review stock, testing and understanding products to increase the knowledge base. Skills and experience: - Strong communication skills with a customer-first mindset. - Excellent organisational skills and attention to detail. - Ability to work independently and ...