Bar Manager

Bar Manager

Flat Iron Square · London

Flat Iron Square isn't your typical bar. We're a high-energy
London Bridge destination combining food, drink, live sport, events and
entertainment across a unique multi-space venue. From packed match days and
after-work drinks to private parties and weekend celebrations, the pace changes
constantly and there's always something happening.

This is hospitality with energy, scale and personality. It's
an environment for people who enjoy being busy, love leading teams and want to
be part of a venue where they can genuinely make their mark

The Role

You'll take full ownership of the Flat Iron Square bars
guest experience from the atmosphere, the standard of service, to the flow of a
packed Saturday night and the quiet discipline that makes it look effortless.
This is a hands-on, high-visibility role. You'll lead from the bar, not a back
office.

In Your First 12 Months, You'll...

Set The Guest Experience Standard

• Own
  every touchpoint, from the welcome to the last sip, and hold it to an high
  bar


• Build
  systems and pre-service rituals that mean great service happens
  consistently, not just when you're in the room


• Maintain
  90%+ positive guest feedback; actively monitor reviews and respond with
  pace, ownership, and care


• Know
  your regulars by name, notice the small details, and make every table feel
  like the best table in the house


• Champion
  the drink story of the venue, offer a unique point of view, surprise and
  delight guests by educating them and offering new experiences and flavours


• Create
  an atmosphere guests can't quite put their finger on but can't stop
  talking about which is energetic, warm, and effortlessly cool


• Act
  fast on feedback; if something isn't right, you fix it that shift, not
  next week

Lead With Operational Edge

• Own
  the full daily rhythm of the bar; prep, service, close, with precision,
  calm, and relentless consistency


• Lead
  floor planning and reservations strategy to maximise covers and pacing
  without ever compromising the guest experience


• Maintain
  impeccable standards across licensing, EHO, H&S, and site presentation
  to be always audit-ready, never caught off guard


• Build
  and own the opening and closing checklists, service prep standards, and
  shift handover process so nothing falls through the gaps


• Run
  great pre-service briefings which are energising, focused, and packed with
  the information your team actually needs


• Sweat
  the details that guests notice without knowing they notice: cleanliness,
  temperature, lighting, music, pacing, timing


• Manage
  labour and cost with commercial intelligence by building rotas that serve
  the business and the team in equal measure


• Keep
  equipment, back of house, and supplier relationships in order; problems
  get solved, not parked

Build A Team Worth Following

• Recruit
  with intent by hiring for character as much as skill, and build a team
  that reflects the Flat Iron Square spirit


• Deliver
  onboarding that actually prepares people; from day one, your team knows
  the brand, the food, and what great looks like


• Coach
  performance daily by giving honest, specific feedback in the moment


• Recognise
  brilliance loudly and publicly; deal with underperformance early, fairly,
  and with clarity


• Develop
  leaders within your team by identifying your best people and give them
  room and support to grow into bigger roles


• Build
  a culture of high standards and genuine care; people should feel
  challenged and supported in equal measure


• Hold
  team meetings that matter not by ticking boxes but by holding real
  conversations about performance, guests, and what's coming next


• Keep
  retention high; people stay at Flat Iron Square because they want to, not
  because they haven't got around to leaving

Drive Commercial Performance

• Take
  full ownership of the bar P&L, from revenue through to EBITDA, you
  understand the numbers and know exactly what levers to pull


• Drive
  revenue through smart upselling, wine knowledge, seasonal specials, and a
  team trained to sell with enthusiasm, not pressure


• Optimise
  covers through smart reservations management, walk-in strategy, and turn
  time discipline during peak service


• Protect
  margin through intelligent labour planning, waste reduction, and supplier
  accountability


• Understand
  the cost of every decision and make sure your team does too. Commercial
  awareness is a team sport


• Produce
  meaningful weekly and monthly reporting; know your numbers before anyone
  has to ask

What You Bring

• A
  track record as a Bar Manager in a busy, quality-led, guest obsessed
  hospitality environment


• Operational
  edge: you run a tight ship, and your standards don't slip under pressure


• A
  visible, energetic leadership style by ensuring you're in the room, not
  behind a screen


• Genuine
  warmth for guests and team alike; you understand hospitality at its core


• Product
  literacy - you know what guests like, understand industry trends and can
  keep within brand alignment brief


• An
  eye for detail that borders on the obsessive (we mean that as a
  compliment)

The Package

• Competitive
  salary with service charge to reflect the calibre we're hiring for


• Day
  one access to the Culinary Collective People Hub discounts, wellbeing, and
  rewards


• 50%
  off food and drink across all Culinary Collective sites, for you and 5
  guests


• Real
  career development within a growing, ambitious multi-site hospitality
  group


• The
  chance to help shape what Spring Street becomes. This role has legacy
  written all over it

Sound Like You?

Flat Iron Square is the kind of place guests fall in love
with, and we want a BM who feels the same way. If you lead with precision,
operate with pride, and genuinely believe a brilliant night out can change
someone's day, we'd love to hear from you.