Shop Manager

Shop Manager – Hitchin

40 hours per week

Starting salary £28,433 per annum with room to develop and progress through the pay grade banding up to £30,619 per annum.

Are you passionate about retail and making a difference in the community? Join Keech Hospice as a Shop Manager and lead the team to success and engage with the community to make a meaningful impact.

This role requires you to be fully flexible, including weekends on a rota basis.

Key Responsibilities:

• Lead and drive team to achieving sales and profit targets.
• Work closely with Area Manager ensuring the store is running smoothly
• Build relationships with volunteers to ensure they are engaged and involved in Keech events
• Attend managers meetings in Keech Head Office
• Handling till readings, balancing and banking
• Hands on approach, ensuring excellent customer satisfaction is maintained by all staff.
• Implement and maintain systems in line with Keech Hospice policies and procedures.

What we’re looking for:

• Strong management/leadership experience are essential
• Previous experience in similar retail role or an interest in working within the charity sector.
• Excellent communication skills, strong team spirit, confidently being able to support a diverse team

Why join us:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

For further details, please see the Job Description and Person Specification above.

As an equal opportunity and disability confident leader accredited employer, we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings, and we are committed to fostering an inclusive environment.

We reserve the right to close this vacancy early if sufficient applications are received.

If you require any assistance completing the application form, or would like to arrange an informal chat about the role, please contact

Interview date: 11th & 12th November 2026

Please don't use AI in your application, we want to hear from you, not ChatGPT.

The successful applicant will be required to undertake a basic disclosure and barring services (DBS) check.