Loyalty & CRM Executive

The UK's leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away.

The Loyalty & CRM Executive is responsible for supporting the day-to-day delivery of Warner Hotels' CRM and loyalty activity, helping to create engaging guest communications and a seamless loyalty member experience. This is a varied role that combines loyalty programme administration, CRM delivery, brochure creative coordination and stakeholder management. Working across CRM, loyalty and guest communications, you will help bring our plans to life, delivering guest engagement and commercial results.

We're looking for someone who is organised, proactive and enjoys making things happen, with the ability to manage multiple priorities whilst maintaining a high level of accuracy and attention to detail. Ideally you're working within CRM, Loyalty or Marketing and want to bring your experience from using and working with CRM, marketing automation or Customer engagement platforms to work with us. We use Bloomreach, so any exposure to this platform would be advantageous.

Key Responsibilities:
Loyalty Programme Operations

• Support the day-to-day operation of Warner Hotels' loyalty programme, hel...