Member Xperience Manager

Job Title : Member Xperience Manager
Hours : 40 per week
Rate of Pay : £13.40 per hour
Location : Milton Keynes

About the Role
Are you passionate about delivering the best service to customers? Do you want to be part of one of the biggest wellness providers in the UK? If so this role could be for you!

As our Member Xperience Manager you will represent the Bannatyne brand ethos by being the first point of contact for existing and potential members. You will primarily be responsible for net member movement and management of the centrally based marketing plan whilst converting leads into new members. Member and guest engagement is a fundamental activity and the Member Xperience Manager will assist with building relationships in the club.

You will gain a strong knowledge of the club departments and their services on offer to maximise the customer experience. Devise and implement retention strategies. Manage members with low usage and utilise campaigns to encourage a return to the club. We would expect you to use social media platforms to promote club activities and events, assist the General Manager with activities such as debt recovery, DDI reinstates and retaining scheduled cancellations. You will handle queries and calls from members, clubs and Head Office, manage and update membership databases and train other members of the cl...