Commercial Manager - Canary Riverside

By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.

• Virgin Active* is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.

We are looking for *Commercial Manager *to join our *Acquisition team.* *Role Type : Full time* *Number of Hours : 40* In this role, you will play a part in the club's commercial performance, driving membership growth, revenue, and profitability through a premium, customer focused sales strategy.

You will inspire and develop a high performing team, optimise the member journey from first enquiry to long term retention, and use data driven insights to deliver exceptional commercial results and member experiences. *The Role* * Holding total accountability for the club's commercial results, including membership revenue, net movement, POS value, total wallet size, sales volume, quality of sale, and sales mix. * Driving corporate sales pipeline activity, strategic partnerships, lead flow, conversion optimisation, and full oversight of the prospect journey. * Delivering accurate weekly and monthly commercial planning and activity modelling to support performance. * Shifting the team from mid market, volume based selling to a premium, value driven model by positioning membership as a premium lifestyle and enhancing sales storytelling through personas, emotional drivers, and tailored value propositions. * Coaching the team to deliver short, elegant, emotionally resonant conversations and embedding quality of sale measures into daily performance reviews. * Ensuring accurate CRM (Dynamics) usage, predictive insights, and data led prioritisation to increase conversion, reduce drop off, and grow POS value. * Ensuring delivery of the new member onboarding journey, including tailored onboarding within the first 7 days, persona aligned welcome experiences, moments of generosity, and a curated 90 day graduation moment. * Leading a high performance culture by setting clear KPIs, delivering disciplined one to ones, coaching premium sales skills, and identifying and developing future talent. * Leading by example during duty shifts, operational escalations, and member interactions, modelling exceptional standards at all times. * Ensuring operational and administrative excellence, including accurate membership administration, GDPR compliance, transparent reporting, and full CRM accuracy. *Who We're Looking For* * Proven experience leading a high performing commercial or sales team. * Strong commercial acumen with the ability to interpret financial results and drive profitability. * Strong people management and organisational skills, fostering a cohesive and high performing team. * A passion for hospitality and customer experience, with unwavering dedication to service standards. * Excellent communication and interpersonal skills, with the ability to hold people accountable and drive performance. * Flexibility to work early mornings, evenings, weekends, and holidays. *What You'll Get* * The opportunity to be part of a brand redefining the future of wellness * A premium environment with industry leading facilities * Development and progression opportunities aligned to your level * Access to a vibrant, engaged member community * The platform to build your career, reputation and impact *The Perks* * 30 days (including bank holidays) annual leave, plus a Celebration Day - and we want you take them * Access to The Peoples Pension, with our contributions at 3%. * Complimentary Virgin Active membership for you and a buddy.

You can also get free membership for your children too, ability to take advantage of our Club V. * We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions. * You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media / O2) * Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs. * Managing finances can be difficult, so we offer access to Salary Finance.

They can support you with loans and savings plans, as well as help you become a personal finance expert. * Mental health is a cornerstone of wellbeing.

Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions. * We know finding a new home to rent can be stressful.

We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges. * Access to ePoints, offering loads of online discounts to retailers. * * Pay Range 34,840— 39,520 GBP