Housing Services Manager

Job Description

Housing Services Manager\n

£40 per hour Umbrella | £29.09 per hour PAYE
3-Month Contract
5 Days Per Week On-Site

\n

We are seeking an experienced and dynamic Housing Services Manager to join a forward-thinking local authority and play a pivotal role in driving service improvement, strengthening accountability, and leading transformational change across housing services.

\n

This is a senior leadership position within Housing Management, offering an excellent opportunity for a passionate housing professional to make a tangible impact on service delivery, resident satisfaction, and organisational performance.

About the Role\n

Working closely with the Head of Housing Management, you will provide visible and proactive leadership across a range of housing functions, including:

\n

\n
• Tenancy Management
\n
• Income Collection and Rent Recovery
\n
• Estate Services
\n
• Tenant Engagement
\n
• Housing Support Services
\n

\n

You will be responsible for improving operational performance, embedding a culture of continuous improvement, and ensuring residents remain at the heart of service delivery.

Key Responsibilities\n

\n
• Lead, motivate and develop high-performing housing teams.
\n
• Drive accountability, ownership and a positive customer-focused culture.
\n
• Deliver measurable improvements in service performance, customer satisfaction and resident outcomes.
\n
• Analyse performance data, customer feedback and quality assurance information to identify and resolve service issues.
\n
• Support the delivery of the Council's Housing Transformation Programme.
\n
• Ensure compliance with housing legislation, consumer standards and regulatory requirements.
\n
• Support inspection readiness and provide regulatory assurance.
\n
• Work collaboratively with elected Members, senior leaders and internal stakeholders to deliver strategic housing objectives.
\n
• Identify opportunities for service improvement and implement effective solutions that deliver tangible results.
\n

About You\n

To be successful in this role, you will have:

\n

\n
• A degree-level qualification or equivalent professional experience.
\n
• CIH membership, a recognised housing qualification, or a willingness to work towards professional accreditation.
\n
• A commitment to continuing professional development.
\n
• Significant experience within housing management at a senior level.
\n
• Strong leadership and people management skills, with a track record of developing successful teams.
\n
• In-depth knowledge of housing legislation, regulatory requirements and consumer standards.
\n
• Experience driving service improvement and organisational change.
\n
• Excellent stakeholder management and communication skills.
\n
• A data-driven approach to performance management and decision-making.
\n

What's on Offer?\n

\n
• Competitive rate of £40 per hour Umbrella (£29.09 PAYE).
\n
• Initial 3-month contract.
\n
• Opportunity to lead meaningful change within a key public sector housing service.
\n
• A challenging and rewarding leadership role with significant impact on residents and communities.
\n

\n