School Technican

Job Description

Are you a skilled IT professional with a passion for supporting schools and delivering exceptional technical service? We are looking for a School Technician to join our team and provide on-site and remote IT support, ensuring smooth and efficient operation of school technology systems.

Key Responsibilities

Customer Support & Satisfaction

• Attend scheduled and unscheduled site visits to provide hands-on IT support.
• Address issues raised by clients and proactively resolve technical challenges.
• Maintain effective communication with clients, keeping them informed of progress and next steps.
• Ensure work completion is documented accurately in managed service tickets.

Hardware & Software Support

• Diagnose, repair, and maintain desktops, laptops, printers, AV equipment, and peripheral devices.
• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and educational software, including productivity suites and specialized applications.
• Deploy and re-image hardware, set up printers, and manage print accounts.

Network & IT Security

• Maintain network user accounts, permissions, and profiles.
• Configure and troubleshoot LAN/WAN, Wi-Fi, VPNs, and networking equipment.
• Ensure cybersecurity best practices, antivirus updates, firewall configuration, and web/email filtering are up to date.

Audio-Visual & Remote Support

• Set up and maintain AV equipment, including projectors, smart boards, and video conferencing tools.
• Provide remote support using tools like Remote Desktop or TeamViewer, coordinating with 2nd and 3rd line support teams.

Documentation & Inventory Management

• Maintain accurate technical documentation, network diagrams, and user guides.
• Support schools in managing IT inventory, recommending purchases when required.
• Ensure adherence to company and client processes to deliver a consistently high-quality experience.

Additional Responsibilities

• Provide 1st line support across all school IT systems.
• Assist with IT projects when school support work is not scheduled.

Qualifications

Technical Skills

• Strong IT support background; experience in schools desirable.
• Knowledge of Microsoft 365 / Azure, Gmail / G-Suite, and Google Classroom.
• Experience with Windows Server, Active Directory, Group Policy, Hyper-V / VMware, Veeam, and Intune.
• Networking fundamentals: LAN, WAN, switches, DHCP, DNS.
• Mobile device management for Android and iOS devices.
• Familiarity with filtering and safeguarding software in an educational environment.

Interpersonal & Professional Skills

• Excellent communication and customer service skills; able to explain technical issues to non-technical users.
• Strong problem-solving and troubleshooting abilities.
• Ability to work effectively as part of a team and independently.
• Excellent organizational and time management skills; able to prioritize multiple tasks.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.