People Manager

Francis Hotel sits at the heart of Bath, a collection of
beautifully restored Georgian townhouses shaped by the city's rich heritage and
enduring character. Blending historic elegance with contemporary comfort, it
offers a timeless setting for guests and a place where people can take pride in
their work.

Hospitality at The Francis is built on care, collaboration
and attention to detail. Our teams, guests and trusted partners come together
to create experiences that feel thoughtful, welcoming and genuinely connected
to Bath. At its heart is Emberwood, our signature restaurant, where
creativity, craftsmanship and warm hospitality come together around a shared
love of great food and memorable experiences.

We're looking for a passionate, proactive and people-focused People Manager to join our team at the Francis Hotel Bath. This is an exciting opportunity for an experienced people professional who thrives on building strong relationships, coaching leaders, driving engagement and creating an exceptional employee experience.

As a key member of the leadership team, you will lead the people agenda across the hotel, partnering with managers to develop high-performing teams, foster a positive and inclusive culture, and ensure our people practices support both our employees and business objectives. You will bring our values of being welcoming, connected, proper, imaginative and thoughtful to life every day while championing our culture and supporting organisational success.

Key Responsibilities

Act as the trusted People lead for the hotel, partnering with managers to provide expert advice and guidance on all people-related matters. Support leaders in building high-performing teams, driving accountability and delivering an exceptional employee experience.

Lead and manage employee relations matters, including investigations, disciplinary, grievance, capability and absence management processes. Provide coaching and guidance to managers, ensuring fair, consistent and legally compliant outcomes while mitigating organisational risk.

Oversee the end-to-end recruitment process, working closely with managers to attract, identify and secure top talent. Support workforce planning initiatives and ensure a positive and engaging candidate and onboarding experience.

Ensure effective management of all people processes across the employee lifecycle, including onboarding, probationary reviews, contractual changes, employee records and leavers. Maintain accurate HR systems and ensure best practice across all people operations.

Partner with the Payroll Manager and Finance team to ensure accurate and timely payroll processing.

Lead the hotel's approach to employee wellbeing, attendance management and engagement. Provide guidance to managers on supporting employee health, welfare and performance while promoting a culture of wellbeing and inclusion.

Ensure compliance with UK employment legislation, GDPR and company policies and procedures. Provide guidance on employment law matters, monitor compliance risks and ensure people practices are consistently applied across the business.

Work in partnership with the Regional L&D Manager and hotel leadership team to identify development needs, coordinate training initiatives and support career development opportunities. Drive a culture of continuous learning and professional growth.

Lead initiatives that enhance employee engagement, retention, communication and overall employee satisfaction. Analyse feedback and identify opportunities for improvement.

Champion the company's values and play a key role in embedding a positive, inclusive and high-performing culture. Work closely with senior leaders to support organisational change, team development and culture initiatives.

Maintain the highest standards of confidentiality, integrity and professionalism when handling sensitive employee and business matters.

Our Benefits

Here are just some of the benefits you can enjoy when you
join us:

·
Free and discounted hotel breaks - From the
first day of service, you can benefit from a free break of one or two days in
any Sutton 1079 Hotel, in a 12-month period. Additionally, you,
your family and your friends are also entitled to discounted stays across all
of our hotels including dining in our restaurants.

·
Heka benefits platform – your access to Heka
begins from day one and is pre-loaded with a balance of £150 to use against a
wide range of wellness focussed products, experiences and schemes including
health cash plans and gym memberships.

·
Salary sacrifice schemes including cycle to
work, tech and electric vehicles (T&Cs apply)

·
Enhanced Maternity and Paternity Leave (26 weeks
at 90% for expectant mothers, four weeks leave at 90% for fathers)

·
Annual social and celebration events.

·
Learning and Development - An extensive range of
training opportunities are available to facilitate your personal development
including our in-house Catalyst Aspire and Inspire programmes and external
study sponsorship.

·
Wisdom Wellbeing - A confidential, 24/365
service offering CBT, therapy, up-to-date information, support and advice on a
broad range of subjects.

We also provide you with all the basic benefits such as free
nutritious and tasty meals on duty, complimentary on-site parking (where
available), and bespoke uniforms for uniformed positions.

At Sutton 1079, we
are an inclusive, authentic and ethical community that celebrates diversity,
human connection and a true sense of belonging. We want everyone to feel
comfortable being themselves here. We value different backgrounds, experiences,
career paths and ambitions. What matters most is the care, energy and
personality you bring. Together, we create an environment where people are
respected, supported and empowered to thrive.