Assistant Manager - Cardiff

• Assistant Manager - Cardiff* Company Description *Lead, Inspire and Drive Performance at Everlast Gyms* At Everlast Gyms, we're building high-performing clubs powered by ambitious people. As an Assistant General Manager, you'll play a key leadership role in the success of your club, supporting the General Manager to deliver exceptional results across sales, member experience, operations and team performance. This is a hands-on leadership role where you'll lead from the front, develop high-performing teams and create an outstanding environment for members and colleagues alike.

With clear progression opportunities, industry-leading development and the backing of Frasers Group, this is an exciting opportunity for an ambitious manager looking to grow their career within the fitness and leisure industry. *Why Join Everlast Gyms?* * 20% colleague discount across all Frasers Group brands * Free Everlast Gyms membership * Monthly recognition programmes including Everlast Champions and Frasers Group Champion * Fully funded development opportunities, including Level 3 and Level 5 Management & Leadership qualifications * Opportunities to develop fitness industry knowledge, including PT and Group Training pathways * Career progression opportunities within a growing business * Work within a high-performance culture that recognises and rewards success * Ongoing support, coaching and leadership development Job Description *The Role* As Assistant General Manager, you'll support the overall commercial and operational performance of the club, helping to create a best-in-class experience for members while delivering key business objectives. You'll be responsible for driving results, maintaining high operational standards and developing a motivated team that consistently delivers outstanding service. *Leadership & People Development* * Coach, motivate and develop colleagues to achieve their full potential * Support recruitment, onboarding and retention of top talent * Deliver regular performance conversations and feedback * Help create a positive, energetic and high-performing team culture * Lead by example, demonstrating professionalism and accountability *Commercial Performance* * Support delivery of all revenue streams including memberships, Personal Training and secondary spend * Drive sales performance through effective member engagement and conversion * Monitor and improve club KPIs and business performance metrics * Support local marketing activity and member growth initiatives * Identify opportunities to improve profitability and operational efficiency *Member Experience* * Create an exceptional experience for every member, every visit * Build a welcoming and inclusive club environment * Resolve member queries and concerns with professionalism and urgency * Drive member retention through exceptional service standards * Ensure delivery of Everlast's member journey programmes and initiatives *Operational Excellence* * Support the day-to-day running of the club * Ensure company processes, standards and initiatives are delivered effectively * Maintain exceptional standards of cleanliness, presentation and safety * Ensure compliance with company policies and procedures * Support Health & Safety compliance, risk management and pool plant operations where applicable *Adaptability & Accountability* * Take ownership of challenges and deliver practical solutions * Respond positively to change and support colleagues through it * Maintain high standards, even in a fast-paced environment * Act as a role model for professionalism, resilience and continuous improvement Qualifications *What We're Looking For* *Essential* * Previous leadership experience within fitness, leisure, hospitality or retail * Strong track record of leading teams and delivering business results * Excellent communication and interpersonal skills * Commercial awareness with the ability to influence performance * Passion for delivering exceptional customer experiences * Flexible approach to working patterns, including evenings, weekends and Bank Holidays *Desirable* * Level 2 Fitness Qualification * Experience working within a gym, health club or leisure environment * Knowledge of membership sales, retention and fitness operations * Pool plant and Health & Safety experience Additional Information Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses. We're committed to creating market-leading fitness experiences, investing in our people and building high-performing teams that deliver outstanding results.

If you're passionate about leadership, customer experience and developing your career within a growing fitness brand, we'd love to hear from you. To succeed with us, you'll embody our principles : *Think Without Limits* Challenge the status quo, embrace opportunity and bring others with you. *Own It and Back Yourself* Take responsibility, drive results and make things happen. *Be Relevant* Create meaningful experiences for our members, colleagues and communities.